Customers are crucial to any business model, and we understand that customer support plays an extremely important role here. It is difficult to make every individual customer happy. Hence I decided to take this opportunity to give you a tour around the workings of the customer support system today, with a few infographics down below (We know how wording can be puzzling and confusing, visualization is a much better option to stick with), and hopefully give you guys a chance to be in our shoes, even for a few minutes.
I have been considering making a BIG change on how our customer support works. The idea came to me during my last visit to Stackideas.com - the best Joomla extension provider in the community (at least it is in my book). The support forum just blew me away with the Flattr button located at the bottom of each answer. When I found the answer to my problem, I could “thank” the author with Flattr. This allows them to later exchange this donation for real cash $$$. If you do not how Flattr works, jump over to the Flattr page website to get an insight.
Over the last few weeks, I have spent a lot of my time digging deeper into Flattr. I strongly believe it is the perfect system for our JoomlArt community along with our current private ticket system (using Kayako) and open support system on our forum (running Vbulletin)
IE7 has been around since 2006. Up to now, roughly 4% market share for IE7 in the browser market worldwide. Most of the giants had dropped support for IE7 like Google, Facebook, Drupal, and Microsoft- its creator encouraged users to auto-update to the latest version of IE.
We have been debating on IE7 Support for a year now and finally decided to say Goodbye to this 6 years old browser due to the followings:
Our JA community has grown further and we would like to share with you some interesting facts and figures about the team and what we do to add value for our users. In the next post we will make a cool animated introduction of our awesome mods who really makes experiencing JoomlArt community a whole different for everybody.