Support Life Cycle
Forums or ticket system?
We encourage use of forums for asking support questions. It helps to share knowledge. Ticket system is primarily for Developers and for sales queries.
Support is available Monday to Friday 8.30 AM to 5.30 PM with reply time of max 24 hrs.
Support Domain limitations
Only developer members are provided unlimited domain support. Support for other membership is limited to the number of domains allowed by membership plan. The domains need to be registered in the member area to avail support. Dev sites can be registered as subdomain or subfolders.
Our support scope is limited to helping users get demo site alike display, bug fixes and guidance limited to the concept of template, any questions beyond this scope may be ignored but open for community contribution. Limited customization support is available only for developer members.
Over the years we have refined our support workflow but there are still few avenues where the delay in support is inevitable. If beyond 24 hrs you do not receive reply, you can escalate the issue for intervention with any of the following ways : 1. Bump the thread / ticket 2. Provide ticket ID/ thread URL via Chat (right bottom) 3. Ping us on Facebook / Twitter.
Customization requests beyond the scope of support can be availed using our Tweak service. Please note this is a club members only service, expired or free members can not avail benefits from it.