Viewing 13 posts - 1 through 13 (of 13 total)
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  • Hrvoje JATCSingle
    #1051663

    Hello
    Recently I started to use Page builder (Live edit) more extensively
    I’ve noticed that for every action I need to wait some loading time. I guess that’s because it pulls editor data from your website.

    Questions:

    1. Is there any way to speed up page builder loading? I don’t want to wait few seconds for every action.

    2. I have 27” screen. I’m used to edit on the left side and preview on the right side. I noticed that in order to preview my edits in pagebuilder I need to click green publish button. It shows my page. But when I want to continue editing, I need to click (unnecessary action) edit Icon again, and wait few seconds again for loading icon to finish. On More complex pages I need a lot of previous before things are perfect. So waiting time easily accumulates and this leads to not being efficient and frustration.

    Is there any other way to edit pagebuilder pages so that I have something like Apply button instead of Publish?

    I purchased subscription to gain access to tools to save my time when editing/creating new websites.
    Atm I’m still loosing time more than desired because for every action I need to wait for something.
    IMHO UI should be built to maximise worflow and to reduce extra clicks as much as possible.

    Regards

    Saguaros Moderator
    #1051903

    Hi,

    You’re right, when you add blocks in JA Builder, it will pull data from our server to your site which will be stored on your site’s database.

    For the Publish button, though that when you change anything, it will automatically apply and you can see the change immediately in edit view page also. Once done, you can Publish the page.

    Regards

    gringo211985 JATCSingle
    #1052455

    Hi @saguaros

    And here’s the billion dollar problem, pulling stuff from JA servers is slow and causing major issues that are ruining my clients sites.

    100% now that the plugin needs to be local on our site and then we pay for updates.

    Thanks,
    Richard

    Hrvoje JATCSingle
    #1058608

    I just asked them for refund for remain of my dev status.
    I paid hefty sum for developer license in order to be able to work as developer,
    not for rights to fiddle my thumbs while watching loading icon.
    I cannot afford to wait ages for something to load and I cannot wait months for them to fix server.
    Two months was more than enough.

    • This reply was modified 2 months, 4 weeks ago by  Hrvoje.
    gringo211985 JATCSingle
    #1058690

    Do not blame you at all, $499 or whatever for something that deletes clients content and takes forever to load is just plain insanity. The builder is clearly in beta testing stage and needs to be fixed.

    The solution is simple but JA are not wanting to implement it, if we the members can get them to do this then we will have the plugin working without any failure and speed will be lightning quick.

    So, all they have to do is this: Stop calling JA servers!

    The only time we should need to connect to their servers are to download the blocks files, ie php, css to store on our sites locally to use, like Gribox2.0 use. This way the only speed limit is our own server and the publish button will work 100% of the time and pressing back button or whatever wont delete content.

    Saguaros Moderator
    #1058863

    Hi Hrvoje,

    You can share the credentials of your site so I will check for you. There are so many customers using Builder and not face this kind of issue.

    In spite of Builder part being hosted, the requests to server are made only if edit or new page creation is activated. Otherwise, all created pages are stored within the users’ Joomla site.

    Regards

    gringo211985 JATCSingle
    #1058911

    Hi @saguaros

    "You can share the credentials of your site so I will check for you. There are so many customers using Builder and not face this kind of issue"

    This is a blatant lie!!! Everyone using JA Builder faces the same issue and I have sent you a video to prove it on Skype!!!

    I have told you numerous times how to fix the problem so I would appreciate it if you would fix it and stop making calls to JA servers when we are editing anything with the builder!!!

    You have already lost one dev account due to this issue and I am telling you that this builder plugin will be a fail without the server calling being removed because your servers are slow and laggy as hell, thus making the delay be from your end. Having the editing local will speed up the builder by 1000% minimum!!!

    Wish you would just listen already.

    Thanks,
    Richard

    bebezechar Friend
    #1062060

    Yes, Page Builder is too slow. I left it to publish on its own — I came back 3 hours later BUT STILL Nothing!!! Waste of time and effort 🙁

    bositman Single
    #1062086

    You can share the credentials of your site so I will check for you. There are so many customers using Builder and not face this kind of issue.

    You are right. No one else faces this issue, it’s the first time this comes up.
    https://www.joomlart.com/forums/topic/builder-running-slow/
    https://www.joomlart.com/forums/topic/publish-not-working/
    https://www.joomlart.com/forums/topic/live-edit-published-changes-show-on-front-end-but-missing-when-reopening-le/
    https://www.joomlart.com/forums/topic/publish-button/
    https://www.joomlart.com/forums/topic/stuck-on-please-wait/
    https://www.joomlart.com/forums/topic/builder-problems/
    https://www.joomlart.com/forums/topic/builder-edit/
    https://www.joomlart.com/forums/topic/issues-with-builder/
    https://www.joomlart.com/forums/topic/error-publishing-lost-access-to-site/

    I could go all night but you get the point. To be fair the threads above related to both the loading times of publish and mainly the publish button not working AT ALL or changes never getting saved. All due to calling your servers and storing info there instead of locally.

    The staff here will tell you JA Builder doesn’t have any issues and the replies will be: 1) Clear your browser cache (if your program corrupts cache and stops working after random time, it is NOT the browser’s problem it’s yours) 2) Give me your credentials so I can take a look. They log in, change something that no one ever shares and fix the issue per account. This also implies the issue is not local but on their server. 3) Tell you it works OK for them with a video, so it’s magically not a problem for you anymore (lol?)

    Sorry for derailing this thread but I am fed up with the hideous support and bug infested builder. If I could I would request a full refund too but alas I am too far in development of some projects and I have to keep using this thing until they’re done.

    To the staff: PLEASE stop ignoring the issues people report (especially if the SAME issue gets reported dozens of times) like it’s a different issue with each user and fix your program.

    A new version got released and you’ve stopped posting any kind of changelog…. We are anyway too afraid to update since our websites have been broken so many times with each of your updates…

    • This reply was modified 2 months, 1 week ago by  bositman.
    • This reply was modified 2 months, 1 week ago by  bositman.
    kimbare JATC
    #1062141

    JA Builder is ridiculously slow. There are many, many complaints about it on this site. To say others are not having this problem would be funny if it wasn’t affecting all of us so much. It takes hours longer to do things in this product compared to what it should take. And they lie about a lot of things, I have found out.

    kimbare JATC
    #1062142

    We all need to start complaining abut this product and the lack of JoomlArt’s willingness to fix it on the JED.

    Saguaros Moderator
    #1062259

    @bositman: we don’t ignore any issue, if there is issue with our product, we’d love to fix it and so appreciate your report. Pls share the credentials of site you’re having this issue, I will take a look.

    gringo211985 JATCSingle
    #1063985

    @bositman: we don’t ignore any issue, if there is issue with our product, we’d love to fix it and so appreciate your report. Pls share the credentials of site you’re having this issue, I will take a look.

    I’ve sent multiple requests on Skype and in every forum thread related to this topic and you are ignoring my messages on Skype and ignoring my posts in the forum, just like earlier in this thread. The way in which Joomlart is heading with this plugin is very bad for credibility, soon if there is no fix then people will start to associate Joomlart with broken plugins that wont refund you, and support that ignores you. May I suggest you take this thread to the attention of your highest level manager and ask for a global response because JA Builder is 100% BROKEN and is not fit for purpose making it illegal to sell here in the UK. If I buy something it should work as intended otherwise it is classed as not fit for purpose and waiting for these load times and having deleted content constitutes this.

    The solution is simple and the fix is simple,

    1. Stop calling JA servers = Have it install and publish from our local servers

    2. Only call JA servers to update and install blocks from separate page in admin site. This is where we call your server and is the only place we need to do so. We should be able to run all older blocks etc without updating and thus having a page where we can check for latest versions etc would be fine. It should be EXACTLY LIKE JA EXTENSION MANAGER

    3. You need to give every paying member a plus 1 year membership on their JA Builder subscription as an apology for releasing Alpha software to developers.

    4. Stop messing the community around, we pay your wages at the end of the day! Without us your business crumbles, so treat us with respect, reply to our threads with well thought out answers, and make sure you listen and implement the changes the users request.

    I sincerely hope the JA team respond to this thread appropriately and change to local installs because without doing so I fear in a year or two they could have a very bad reputation.

Viewing 13 posts - 1 through 13 (of 13 total)

This topic contains 12 replies, has 6 voices, and was last updated by  gringo211985 1 month, 3 weeks ago.

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