Public Forums 71,145 posts

[nick121 Friend nick121Join date: December 2012Posts: 7Downloads:7Uploads:5 Thanks: 7]

#1084572

Hi JoomlArt Team!

I seem to have continuous errors (this happens on several templates that I’ve installed) updating JA Extensions utilizing the JA Extension Manager (and as well when trying Joomla’s core updater).

The following updates are showing as available in the Joomla Core Update Manager

JA Builder Component
Installed – v1.0.5
Available – v1.0.6

JA Builder System Plugin
Installed – v1.1.1
Available – v1.1.3

Plugin JA Content Type
Installed – v1.1.1
Available – v1.1.2

• see attached JR-JA-Update-Errors-1.png

According to JA Extension Manager, Plugin JA Content Type is already current at v.1.1.2

Clearing the Joomla does not resolve this problem 🙁

On to the Joomla Extension Manager

I’ve updated the Service to JoomlArt Updates and entered my username/password.

When I try to use the JAEM to update com_jabuilder, I get the response "Your account does not have enough permission to take this action."

I would like your help to ensure that

1) all the JA extensions are current; and
2) incorrect error messages/update messages are cleared from the system.

Thanks in advance for your assistance on this!

Best,

Nick121

---

Attachments:

1. 
2. 

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1084655

Hi
To update JA Content type plugin kindly follow the steps given here to configure JA Extension Manager component.
For the JA Builder update kindly follow this documentation.

You can clear Joomla cache after updating them: http://prntscr.com/hvstsm

Regards

[nick121 Friend nick121Join date: December 2012Posts: 7Downloads:7Uploads:5 Thanks: 7]

#1084722

Hi Pankaj

Please see the new image attached. This is the error I received when trying to install JA Builder following the directions you’ve provided in your response.

I’ve also configured JA Extension Manager (and reset my password as per the ‘known bug’ listed at the bottom of the link you’ve sent).

I’m still getting all the same errors.

Can you kindly log in to the site and see what’s causing the errors?

Thanks,

---

Attachments:

1. 

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1084735

Hi
The submitted login details is not working for me http://prntscr.com/hvvxuq
Can u check the details and share working superuser details in Private reply(set as a private reply).

Regards

[nick121 Friend nick121Join date: December 2012Posts: 7Downloads:7Uploads:5 Thanks: 7]

#1084782

Hi Pankaj

The U/P’s are reset (they are same). I just tested them and they should work fine now.

Thanks again,

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1084919

Hi
I Re-installed the JA Builder on your site http://prntscr.com/hw8sxw
You can check and use it now. Its the latest version of the builder.

Regards

[Author]

Posts