Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • settistefano@gmail.com Friend
    #1053898

    Hi, I have the same problem, the multiple captcha engine is installed and enabled, but it doesn’t show on quick contact form. There is something else that I missing? I attach my configuration.


    1. Schermata-2017-08-05-alle-15.55.23
    2. Schermata-2017-08-05-alle-15.58.53
    Saguaros Moderator
    #1054176

    Hi,

    You can share the credentials of your site: URL, Admin + FTP account so I will take a look.

    settistefano@gmail.com Friend
    #1054186

    At this moment I am working in local environment.
    I manage to publish my work as soon as possible and I will give you the credentials.
    Thanks.

    Saguaros Moderator
    #1054404

    Let me know when it’s online so I can check for you.

    settistefano@gmail.com Friend
    #1056059
    This reply has been marked as private.
    Saguaros Moderator
    #1056179

    Hi,

    I don’t see the plugin installed on your site.

    Could you download and install and see how it goes?

    settistefano@gmail.com Friend
    #1056609

    Hi,
    It was already installed, I tried to uninstall and reinstall the plugin.
    As you can see from the screenshot it is installed and enabled.
    I cannot download the plugin from your link because my account is not enabled, I have downloaded the plugin with the template that I bought.
    After reinstall the plugin I can now see a captcha but it show a security question like: 2+1=…..
    And this is not what I need.
    Could you check again please?
    Thanks.


    1. Schermata-2017-08-15-alle-16.22.06
    settistefano@gmail.com Friend
    #1056612
    This reply has been marked as private.
    Saguaros Moderator
    #1056722

    Hi,

    As I can see that the captcha is showing & working now. Is that ok?

    settistefano@gmail.com Friend
    #1056756

    Hi,
    Is it suppose to be as a mathematic question?
    From the example that I saw it shoud be a "I am no a robot" checkbox.
    I am missing something?

    Saguaros Moderator
    #1056962

    To have that recaptcha, you need to access the plugin settings and put your own public and private keys for Google reCAPTCHA: http://prntscr.com/g9kfo9

    settistefano@gmail.com Friend
    #1057125

    Thanks for your help, now it works perfectly.

    Saguaros Moderator
    #1057132

    Glad to be of help!

Viewing 13 posts - 1 through 13 (of 13 total)

This topic contains 12 replies, has 2 voices, and was last updated by  Saguaros 6 years, 8 months ago.

We moved to new unified forum. Please post all new support queries in our New Forum