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[dnx Friend dnxJoin date: August 2016Posts: 99Downloads:29Uploads:38 Thanks: 9]

#1053281

Just updated to JA Builder 1.0.8 via the front end and now the mobile menu is no longer closing when the open/close icon is touched.

The mobile menu only closes if a menu item is selected. Users often open the menu to see what the options are and do not select an option, instead they just close the menu by selecting the same icon that they used to open it.

This is a regression issue. Come on guys, please resolve this!

Also, please review why PREMIUM is prompting me to pay $40 for a service I should be receiving as part of my Developer membership.

Thank you

• This topic was modified 6 years, 9 months ago by  dnx. Reason: amending details and adding PREMIUM TICKET

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1053634

Hi @dnx,

Could you share the login info so I will take a look?

[dnx Friend dnxJoin date: August 2016Posts: 99Downloads:29Uploads:38 Thanks: 9]

#1053699

I have already shared login info. It is a live production site that was working and since the update has regressed.

[dnx Friend dnxJoin date: August 2016Posts: 99Downloads:29Uploads:38 Thanks: 9]

#1053895

Please can I have some support on this together with an extension to my subscription for the amount of issues and lack of service I’m receiving.

For a paid service, this is below standard.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1054043

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[dnx Friend dnxJoin date: August 2016Posts: 99Downloads:29Uploads:38 Thanks: 9]

#1054191

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[dnx Friend dnxJoin date: August 2016Posts: 99Downloads:29Uploads:38 Thanks: 9]

#1054673

Two days has passed since my response to your message and the mobile toggle menu is still not working as expected.

How do I escalate this issue?

I am not happy with the service from Joomlart support at all.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1054854

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[dnx Friend dnxJoin date: August 2016Posts: 99Downloads:29Uploads:38 Thanks: 9]

#1055157

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1055898

It looks like there is conflict in Bootstrap here, Bootstrap from JA Builder and somewhere on your site loads, do you have any 3rd party extensions installed on your site?

[dnx Friend dnxJoin date: August 2016Posts: 99Downloads:29Uploads:38 Thanks: 9]

#1055915

Thank you for the update.

I’ll have a look to see what extension(s) could be causing the conflict.

In the meantime, please could you advise what was in the update to cause the conflict, as all was working until I upgraded to JA Builder 1.08 and I’ve not added any other extensions after the update.

Many thanks

[dnx Friend dnxJoin date: August 2016Posts: 99Downloads:29Uploads:38 Thanks: 9]

#1055929

I’ve had a look and while Breezeforms does have an option for Bootstrap, it is not selected. The mobile menu still doesn’t close even when Breezeforms is disabled.

I was using Breezeforms before the update to JA Builder 1.08 and all worked fine. Since update, website has not been working correctly.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1056442

Could you share the FTP account also? I will try to debug it further.

[dnx Friend dnxJoin date: August 2016Posts: 99Downloads:29Uploads:38 Thanks: 9]

#1056840

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1056956

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