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[TuzTref Friend TuzTrefJoin date: March 2015Posts: 78Downloads:169Uploads:12]

#1078648

Hello!
A question template Jason
I have Windows 10 with a touch screen and thus keyboard and mouse.
I recorded a video (https://yadi.sk/i/lN-Iq1A63QJ56R) of the glitch template Jason, that happens on my device.
Tell me, this bug is reproduced only on my device?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1078704

Hi @TuzTref,

Could you pls try with this demo link? http://ja-jason.demo.joomlart.com/index.php/en/

[TuzTref Friend TuzTrefJoin date: March 2015Posts: 78Downloads:169Uploads:12]

#1078745

On this page I recorded the video with the error. This is your template demo, not some site on the Internet. This link http://ja-jason.demo.joomlart.com/index.php/en/ the same error. It’s the same as on my video. Say it only on my device this error on all Windows 10 devices with touch input?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1078747

May I know which device are you using so I can replicate the issue?

[TuzTref Friend TuzTrefJoin date: March 2015Posts: 78Downloads:169Uploads:12]

#1078748

Tablet with operating system Windows 10, the error is reproduced in all browsers except MS Edge

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1079120

Hi,

I don’t have tablet with Windows 10, but in your recorded video, it looks like you open on a PC. I tried to check with PC + Windows 10 but everything works fine as other browsers + OS. I think it happens on your tablet specific as if you check in other browsers + OS, it works perfectly.

Regards

[TuzTref Friend TuzTrefJoin date: March 2015Posts: 78Downloads:169Uploads:12]

#1079133

A tablet with a dock, so in the video you see the mouse cursor. Touch use out also, ie does not work search for and download materials in the feed. I checked on Windows 7 and Mac OS High Sierra – it works fine. The only problem on 10 Wines. Unfortunately, this is all devices that I use.

Based on well-known at this point, it is impossible to be sure that this error only occurs on my device.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1079321

Hi,

I tried with different PC, windows & mac but all is fine, this is the first time I’ve received report on this issue so I think it happens on the specific device only. I’ll share with the team if they can replicate it.

Regards

[TuzTref Friend TuzTrefJoin date: March 2015Posts: 78Downloads:169Uploads:12]

#1082408

Hello, here is another observation. In HikaShop I can assure that the case in the template. What I did, I bought Your template, installed it 3.2.1 HikaShop
Then I used the search form Joomla and here is the result on the screenshot. 3.8.2 Joomla 3.2.1 HikaShop

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1082567

Hi,

I tried installing template with Hikashop 3.2.1, Joomla 3.8.3 and search result shows fine: http://prntscr.com/hqd68v

Make sure that you’re using latest version of template and complimentary extensions in template package.

Regards

[TuzTref Friend TuzTrefJoin date: March 2015Posts: 78Downloads:169Uploads:12]

#1082712

I have a version of business HikaShop, and the error only occurs on the category of the store HikaShop, not in the category of Joomla.

Here is what the developer HikaShop

As explained there, it’s possible that it comes from a view override of your template that should be updated.
So try with the default template of Joomla. If that work, then please contact your template provider for help. If not, look at the instructions in that link.

• This reply was modified 6 years, 4 months ago by  TuzTref.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1082875

Kindly share the credentials of your site and the URL where I can see the issue, I will take a look.

[TuzTref Friend TuzTrefJoin date: March 2015Posts: 78Downloads:169Uploads:12]

#1082878

It’s here https://svpromo.ru/start/search
Use the search query – logos

• This reply was modified 6 years, 4 months ago by  TuzTref.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1082885

Hi,

Are you using the latest version of JA Jason template? I tried to install and search item in Hikashop but could not replicate this issue. Pls backup and update latest version for template first.

Regards

[TuzTref Friend TuzTrefJoin date: March 2015Posts: 78Downloads:169Uploads:12]

#1082886

I suggest you undo all the work on the layout and update the template? And to do so always when errors occur? Not eliminate them, but just trying to update the template?

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