Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • liran weiss Friend
    #1008206

    Users with iPhone 7 can see the video section.. other smartphones can’t see the video.
    Any ideas ?

    Pankaj Sharma Moderator
    #1008354

    Hi
    Can u post the URL of site, On demo site the module is hidden for small devices and does not visible.
    Regards

    liran weiss Friend
    #1008437

    Hi
    Can u post the URL of site, On demo site the module is hidden for small devices and does not visible.
    Regards

    I can see the video in the demo also in the demo

    Pankaj Sharma Moderator
    #1008440

    Hi
    I am not using Iphone7 but i tested the demo site in Chrome Dev tools
    And in online simulators too: http://prntscr.com/e52uhx
    its not showing the video module.

    liran weiss Friend
    #1009575

    Hi
    I am not using Iphone7 but i tested the demo site in Chrome Dev tools
    And in online simulators too: http://prntscr.com/e52uhx
    its not showing the video module.

    Its true, but this thing happens only with iphone 7… cant understand why

    Pankaj Sharma Moderator
    #1009910

    Hi
    I understand, let me pass it to team, and we will test it in Real device and get back to you.
    Regards

    Pankaj Sharma Moderator
    #1010330
    This reply has been marked as private.
    Arvind Chauhan Moderator
    #1010486

    Checked on both iPhone 6 and 7, chrome browser. The video loads in the player as the site loads but the video module is not seen in the mobile view. The video failed to load in android.

    Please get us screenshots of what you get to see on iphone 7 and other smartphones. That would help the tester to undertake testing and we can debug the issue.

    liran weiss Friend
    #1010697

    Hi I checked it with Iphone6 , not having Ip7 . it would be best if you can provide us a screenshot a screencast from your Iphone7 so i can see what is the issue with demo site.

    Regards

    Checked on both iPhone 6 and 7, chrome browser. The video loads in the player as the site loads but the video module is not seen in the mobile view. The video failed to load in android.

    Please get us screenshots of what you get to see on iphone 7 and other smartphones. That would help the tester to undertake testing and we can debug the issue.

    Please take a look in the link:
    https://mega.nz/#!w49S3ZzC!IK17fB63kbZhNmSsbeOhYi6havgIeD5DjY5BaIZsJsc

    Pankaj Sharma Moderator
    #1010750

    Hi @liran weiss
    Thanks for your Patience on this issue.
    Development team fixed the problem and the fixed will be added in the upcoming version of template.
    You can apply the fix with steps below:
    Open the file in templates/ja_appolio/js/script.js
    Find and comment the line below (Line 60)

    $(document).on('touchstart', videoplayed);

    Save and check.

    Let me know if it helps.

    Regards

Viewing 10 posts - 1 through 10 (of 10 total)

This topic contains 9 replies, has 3 voices, and was last updated by  Pankaj Sharma 7 years, 5 months ago.

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