Joomla Templates Club 406,261 posts

[ibewguy Friend ibewguyJoin date: July 2011Posts: 255Downloads:18Uploads:6 Thanks: 62 Thanked: 9 times in 2 posts]

#193521

Hello,

I submitted a ticket for my problem and was referred here – I have an active subscription on the JA WALL Renewal and it is refusing to let me download?

My subscription is still active – why can’t I download?

Thanks
ibewguy

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#517615

There was a bug on our system which caused this issue. We had it fixed already, you can download normally now.

If download issue still remains, please send me the screenshot of error, I will have a closer check. Sorry for inconvenience this caused.

1 user says Thank You to JA Developer for this useful post

1. ibewguy

[ibewguy Friend ibewguyJoin date: July 2011Posts: 255Downloads:18Uploads:6 Thanks: 62 Thanked: 9 times in 2 posts]

#517666

Thank you – I was eventually able to download by trying without logging in; then after I logged in the download started automatically…I am not able to access my ticket to replyl…see attached screenshot!

Thanks for the help
IBEWGUY

---

Attachments:

1. 

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#517741

I have double checked and all works fine now. There might be a unexpected error at the time we moved to new server. Please clear your browser’s cache and try again. If you still encounter any issue, kindly let me know the version of browser you are using.

FYI, due to the server change, our ticket system is put under maintenance temporarily. So, please help to raise your technical issue in our forums instead. For general presale question, we do receive inquiry via our contact form as normal.

[obliat Friend obliatJoin date: December 2010Posts: 416Downloads:12Uploads:64 Thanks: 108 Thanked: 31 times in 1 posts]

#518153

Hi guys, same issue with me
Username: obliat
My current JA Wall Subscription is valid until Jul 2014, but I can’t download 1.1.0

In JA Extension manager I get:

Response from JoomlArt Updater Service: Your account does not have enough permission to take this action. Please contact “JoomlArt Updater Service” for more information or use another account.
Upgrade failure

When I try to download in forums it says my subscription is not valid.

Thanks

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#518260

<em>@obliat 405539 wrote:</em><blockquote>Hi guys, same issue with me
Username: obliat
My current JA Wall Subscription is valid until Jul 2014, but I can’t download 1.1.0

In JA Extension manager I get:

Response from JoomlArt Updater Service: Your account does not have enough permission to take this action. Please contact “JoomlArt Updater Service” for more information or use another account.
Upgrade failure

When I try to download in forums it says my subscription is not valid.

Thanks</blockquote>

As a result of server change, your JA Wall bundle was locked unexpectly. However, we had it fixed already and it works smoothly now.

Please try again. Sorry for the inconvenience caused to you.

1 user says Thank You to JA Developer for this useful post

1. obliat

[joncr Friend joncrJoin date: January 2009Posts: 17Downloads:3Uploads:0 Thanks: 6]

#518325

I have the same problem and a question. When I bought JA Wall I remember that it would be a one-off fee. Now I see I will need a renewal to download the laterst version?

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#518355

<em>@joncr 405763 wrote:</em><blockquote>I have the same problem and a question. When I bought JA Wall I remember that it would be a one-off fee. Now I see I will need a renewal to download the laterst version?</blockquote>

Our JA Wall bundle is 1 year membership, not one-off fee purchase. You can check more details at https://www.joomlart.com/member/signup.php?tab=wall

Regarding download issue, as your JA Wall bundle has expired, renewal is needed to regain the download access. FYI, our JA Wall template is available for J3.2 with 3 new additional styles: Vintage, Mirror, Iwall.

[Author]

Posts