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[Chase Jestley Friend Chase JestleyJoin date: October 2015Posts: 114Downloads:122Uploads:3 Thanks: 15]

#976739

Hi there I was a previous subscriber, now I recently just purchased a template and well, THE SYSTEM WILL NOT LET ME DOWNLOAD IT CUSTOMER SUPPORT DOES NOT RESPOND SO, now you have MY MONEY and I HAVE NOTHING!

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#976758

Hi @cjestley

Sorry for any inconvenience you are having – actually joomlart administrative offices are closed due to the week end , evidently there was an inconvenient in the payment process and joomlart servers are encountering problems to authorize your download , i will forward this to the administrative staff to have them to look at it ,you will not loose these 2 membership days.

Thanks for your patience.

[Chase Jestley Friend Chase JestleyJoin date: October 2015Posts: 114Downloads:122Uploads:3 Thanks: 15]

#976817

But I will lose the deadline time on a contract that I got with a very strict deadline…. oh right, in 4 DAYS FROM NOW! I purchased it on Thursday… which was 4 days ago so I have lost half of my working time thanks to this. and the only response I did get from "Tom" on the chat bot didn’t say ANYTHING about being closed. and perhaps the chat bot should be turned off on the weekend if you are closed as it is quite frustrating to have it say that I should expect a response in a couple of minutes,
Sorry for the inconvenience is a lame duck response. your support link on your webpage doesn’t even work.
Sorry, but I am very unhappy about this as it could cost me what was supposed to be a fast job, and possible further ones because I wasn’t able to meet a deadline due to YOUR problem..

[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#976840

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[Chase Jestley Friend Chase JestleyJoin date: October 2015Posts: 114Downloads:122Uploads:3 Thanks: 15]

#976873

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[pavit Moderator pavitJoin date: September 2007Posts: 15749Downloads:199Uploads:2274 Thanks: 417 Thanked: 4028 times in 3778 posts]

#976877

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[Chase Jestley Friend Chase JestleyJoin date: October 2015Posts: 114Downloads:122Uploads:3 Thanks: 15]

#976878

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[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#976894

Chase Jestley wrote:

I was a previous subscriber, now I recently just purchased a template and well, THE SYSTEM WILL NOT LET ME DOWNLOAD IT
CUSTOMER SUPPORT DOES NOT RESPOND
SO, now you have MY MONEY and I HAVE NOTHING!

Hi,

We sincerely apologize for any inconvenience caused by the delay in processing payment.

Thanks to the notification from @pavit, we’ve just activated your subscription manually now. You should be able to login and download the full template HERE.

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