I renewed my JAEC twice by accident. Is there any way to get the money back? I already have JATC and JAEC and renew annually. If that’s not possible, can the credit be applied towards JA BUILDER PREMIUM?
I replied to your email but would like to add one more thing; I have JATC Standard Membership and JAEC – Joomla Extensions Club. When I attempt to download a template I’m prompted to renew JATC Standard Membership again.
I’m confused. I had JATC subscription already, it was valid until 2018. I attempted to buy JAEC and in the process accidentally renewed (again) JATC which is now valid until 2019 and I think that happened when I tried to download a template. Then I went back and purchased JATC which is what I intended to do in the first place (and that is all fine). I didn’t mean to renew JAEC. Is it possible to get the money back for the accidental JAEC re-subscription? Thank you for your consideration.
EDIT — BUG REPORT —
OK! I found the bug. If I attempt to download a template from "Templates" menu, I get JATC added to my cart automatically which was my problem. I already have JATC membership. However, if I attempt to download from "Downloads" menu I’m not prompted to renew and my membership is checked properly.
I’m so glad it wasn’t me! 🙂 This time at least.
This reply was modified 1 year, 10 months ago by suzanna.