JoomlArt Forums 32,862 posts

[silver76 Friend silver76Join date: February 2007Posts: 31Downloads:45Uploads:7 Thanks: 8 Thanked: 4 times in 1 posts]

#193618

Hello i send you an Ticket on 02.01.2014 over your Ticketsystem – become no answer and now i see that you have trouble with this system. Here is the E-Mail what i got:

Christian,

Thank you for contacting us. This is an automated response confirming the receipt of your ticket. One of our agents will get back to you as soon as possible. For your records, the details of the ticket are listed below. When replying, please make sure that the ticket ID is kept in the subject line to ensure that your replies are tracked appropriately.

Ticket ID: KGI-612-32706
Subject: Renew Membership
Department: Sales – Membership
Type: Issue
Status: Unassigned
Priority: Medium

You can check the status of or reply to this ticket online at: http://support.joomlart.com/index.php?/Tickets/Ticket/View/KGI-612-32706

Kind regards,

JoomlArt

i pay a renew but in in my Membership account there is no invoice – but the Money is booked from PayPal. can someone checkt this?

Regards
Christian Görtler

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#517968

Hi Christian Görtler,

My apologize for the inconvenience caused to you.

Your JATC standard membership – 1 year has been successfully renewed. The downloadable invoice is now available in your JoomlArt member area ( Please log in our site, go to “Member Area” >> Scroll down to “Your payment history” >> You will see the invoices in HTML or PDF format therein)

Regarding ticket ID# KGI-612-32706, we lost track of your inquiry unexpectedly due to technical issue. However, it has just been replied already.

Kindly check all again. If you encounter any issue, please reply back and I will help you out.

1 user says Thank You to JA Developer for this useful post

1. silver76

[gotzutech Friend gotzutechJoin date: January 2014Posts: 2Downloads:0Uploads:0]

#518709

what is the use of JATC paid membership????

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#518799

<em>@gotzutech 406227 wrote:</em><blockquote>what is the use of JATC paid membership????</blockquote>

Our JATC membership grants you:

– Access to download all of our Joomla! templates available (except for JA Wall template)
– 03 licensed domains
– Access to our technical support service within your membership period

You can check more details at: http://www.joomlart.com/member/signup.php

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