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[Sam Samiei Friend Sam SamieiJoin date: September 2014Posts: 118Downloads:187Uploads:15 Thanks: 4]

#1059889

Hi, we published a RSform module inside a JAbuilder block but the problem we have is that when we are trying to "POST" to the page that our form is published under and we are not getting back our JSON data, we are getting HTML code instead

[Sam Samiei Friend Sam SamieiJoin date: September 2014Posts: 118Downloads:187Uploads:15 Thanks: 4]

#1060103

any update on this?

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1060411

Hi Sam,

May I know in which block I can see the issue?

[Sam Samiei Friend Sam SamieiJoin date: September 2014Posts: 118Downloads:187Uploads:15 Thanks: 4]

#1060413

in home page, the form at the top. if you select any appliance from the "chose your appliance" dropdown i get the error. you can see how it should work from this page: http://oven.repair/bookonline

I’ve attached a photo of the block.

thanks,
Sam

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1060732

Hi Sam,

I see the issue, could you share the ftp account also?

[Sam Samiei Friend Sam SamieiJoin date: September 2014Posts: 118Downloads:187Uploads:15 Thanks: 4]

#1060835

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[Sam Samiei Friend Sam SamieiJoin date: September 2014Posts: 118Downloads:187Uploads:15 Thanks: 4]

#1061857

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[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1062058

Hi Sam,

The new version of JA Builder has been released, did you try to take a backup and update?

[Sam Samiei Friend Sam SamieiJoin date: September 2014Posts: 118Downloads:187Uploads:15 Thanks: 4]

#1062068

This reply has been marked as private.

[Sam Samiei Friend Sam SamieiJoin date: September 2014Posts: 118Downloads:187Uploads:15 Thanks: 4]

#1063174

Hi, its been 20 days since i reported this problem and no help at all!! whats the point of selling a commercial product and NO support at all?!!!

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1063259

Hi Sam,

When requesting JSON from server by using an AJAX request, there is unnecessary div tag in the response:

<div class="rsforrm">

Because of this, the JSON can’t be parsed.

Kindly check the code in your form again.

Regards

[Sam Samiei Friend Sam SamieiJoin date: September 2014Posts: 118Downloads:187Uploads:15 Thanks: 4]

#1063578

Hi Saguaros, that really isn’t the issue. The issue is that the JSON code response is VALID on any other website. Its only broken when using the page builder to display the form. You haven’t answered why your product is interfering with a form that works in a normal Joomla! installation?!

The JSON response on my primary website does not produce the same result. It is only when I display the form into a page builder page does the JSON response get corrupted.

here is the same form on normal T3 template:
https://www.northlondonappliancerepairs.co.uk/book-a-service.html

When AJAX is performed, we do a POST to the page/url of the RSForm. We specifically match that request against the call type…if it is a POST, we try to parse the request to the subroutines that handle the JSON request. If it is a GET, we run your other, legacy routines and process the form accordingly.

When we make the POST call to the RSForm page (_self) Page Builder is interfering with the POST/GET response in some way that we do not get back a valid JSON string and thus, it fails.

The question i have is what is the page builder doing to step in the way of a POST call to the same page and how do we avoid it.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1064362

Let me discuss with the team for further checking, could you also update the ftp account again? as it redirects to a empty directory now.

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