JoomlArt Forums 32,862 posts

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1047460

Hi
As per your Active membership, you have access to the Premium Ticket Support.
Please try to open a thread on a support forum and set the tickets as Premium from the First post of the thread.
If you have not found the option to mark Ticket as Premium please share the thread URL I will send it to concern team to check and fix it for you.

Regards

[original.com Friend original.comJoin date: May 2017Posts: 109Downloads:70Uploads:20 Thanks: 30 Thanked: 2 times in 2 posts]

#1047755

When I try to check the premium option. it put me ti buy the option.

B.T.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1047872

Hi
I shared this issue with my colleague (sales team) to check this as it should not ask for payment.
Please give us some time and we will update you here.

Regards

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#1048027

@original.com

We’re looking into your issue with premium ticket atm. I’ll update you here once it’s fixed.

UPDATE : It’s fixed. Now you can submit premium ticket again.

• This reply was modified 6 years, 9 months ago by  JA Developer. Reason: added update

1 user says Thank You to JA Developer for this useful post

1. original.com

[Author]

Posts