Viewing 15 posts - 1 through 15 (of 16 total)
  • Author
    Posts
  • James Weston Friend
    #202808

    Hi Guys,

    Big problem I have not looked at one of my sites for a while but today went to log in to the admin section and I just get a blank page.

    Any suggestions would be appreciated.

    Jim

    jooservices Friend
    #555382

    Hi there
    For most of “blank page” issue. Please turn on display_errors to get detail .

    Thank you,
    Viet Vu

    James Weston Friend
    #555383

    Where would I turn on display errors?

    I cannot access the administrator section. When I type in the page it comes up as a blank screen so no place to enter password or login.

    jooservices Friend
    #555384

    Hi there,
    There are many ways to turn on display_errors.
    – Update php.ini
    – .htaccess
    – use ini_set
    – Or update joomla! configuration.php

    public $error_reporting = 'maximum';

    Please contact your hosting provider to do that

    Thank you,
    Viet Vu

    James Weston Friend
    #555386

    Thanks for that I managed to add it in the config.php file.

    So now the error comes up as

    Strict Standards: Declaration of fancyboxClass::getHeaderLibrary() should be compatible with JAPopupHelper::getHeaderLibrary($bodyString, $identifierString, $headerString) in /home1/vivaasia/public_html/plugins/system/japopup/fancybox/fancybox.php on line 18

    jooservices Friend
    #555387

    Hi there,
    Strict Standards is not really serious that would cause blank page. But you can try to disable this plugin. By:
    – Rename /home1/vivaasia/public_html/plugins/system/japopup to another name to disable this plugin
    than try to load page again.

    Thank you,
    Viet Vu

    James Weston Friend
    #555388

    So i renamed it and now I don’t get any error messages I am just back to having a blank page.

    jooservices Friend
    #555389

    Hi there,
    Please provide me your site access & CPanel for checking.

    Thank you,
    Viet Vu

    James Weston Friend
    #555391

    Thanks have sent you a PM

    jooservices Friend
    #555421

    Hi there
    Please check your PM. I have replied your PM to ask for CPanel access.

    Thank you,
    Viet Vu

    jooservices Friend
    #555439

    Hi there,
    Would you mind help me to make a backup of your site ( but exclude media files ).
    I want to check it in my localhost with xdebug to inspect issue.

    ps:// I saw you are using a lots of extensions . Please careful about it. It would cause conflict.

    Thank you,
    Viet Vu

    James Weston Friend
    #555440

    Ok just trying to work through doing that. Will get back you shortly.

    James Weston Friend
    #555443

    This is going to take some time and even then am not sure how I will send it to you.

    Apparently I have to donwload the database from phpmyadmin and then ftp download all the files for viva asia.

    How would you like me to send them if I can get this done?

    jooservices Friend
    #555444

    Hi there.
    Just store in on your side ( out side public_html ). I’ll download via FTP you sent me.
    Thank you,
    Viet Vu

    jooservices Friend
    #555548

    Hi there.
    Just wonder how’s going on at your side ?

    Thank you,
    Viet Vu

Viewing 15 posts - 1 through 15 (of 16 total)

This topic contains 16 replies, has 2 voices, and was last updated by  James Weston 9 years, 3 months ago.

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