Joomla Templates Club 406,261 posts

[estevecom Friend estevecomJoin date: November 2011Posts: 33Downloads:7Uploads:4]

#1030036

Hi Pankaj,

As requested, i publish again my request. My membership is ok now !

i discover today that my menu has a bug … no click possible ( parent menu and submenus) !!! the menu was ok for a long time. So i don’t understand what is happening.
the problem can be shown with chrome and explorer but not firefox…

theme : ja MERO website : http://www.eydo.eu

Would you have an idea ?

i noticed in the admin an error message : an error has occured while fetching the json date…..
Can this message explain my bug ?

Do you need admin access?

thank you
pierre

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1030164

Hi
Have you updated Joomla recently and create this problem?
On my side in chrome on the first click, it shows the dropdown and clicks on again open the page fine.
Please check the effect should be hover so u can click on item first time in template navigation options.

Regards

[estevecom Friend estevecomJoin date: November 2011Posts: 33Downloads:7Uploads:4]

#1030228

Hi,
i checke with chrome on several computers. i have the same bug : impossible to click on sub menus. they disappear immediately.

For your complete information ; i discovered the bug on joomla 3.5.1…
so i decided to update to 3.7. The bug was still here after upgrade.

So i think that the bug has nothing to do with the joomla version…

we have akeeba back up installed with old version if necessary…

Thank you
Pierre

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1030524

Hi
Please check the template options > Navigation > Dropdown trigger > Hover.
save and check.

Regards

[estevecom Friend estevecomJoin date: November 2011Posts: 33Downloads:7Uploads:4]

#1030598

Hi,

I have done it several times… but no changes…

Thank you for your help…

Don’t hesitate to use admin access and when needed, i can give you http://FTP...

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1030603

Hi
Kindly share site super user details in Private reply.

[estevecom Friend estevecomJoin date: November 2011Posts: 33Downloads:7Uploads:4]

#1030621

This reply has been marked as private.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1030629

Hi
You are using an older version of T3 as well using latest Joomla.
As u said you have the same issue on the Joomla3.5.1 site?
may I have the site details of the compatible site with Joomla where I can check this problem, maybe it’s after the Joomla update?

Take a backup of the site and update the T3 and template to the latest version.Also, check the same with your Joomla 3.5.1 site after the update.

Regards

[estevecom Friend estevecomJoin date: November 2011Posts: 33Downloads:7Uploads:4]

#1030677

hi,

i succeded to update t3 framework plugin. But impossible to update template :
COM_INSTALLER_TYPETYPE : update error

thank you
Pierre

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1030691

Hi
Use JA Extension manager component to update the template.
https://www.joomlart.com/documentation/joomla-component/ja-extension-manager

Also kindly wait for template update and restore the site backup.
The template is not ready for Joomla3.7 at this time.

[estevecom Friend estevecomJoin date: November 2011Posts: 33Downloads:7Uploads:4]

#1030706

Hi,

Ok. i put my request on stand by waiting for template update!

Thank you!
pierre

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1030743

This reply has been marked as private.

[Author]

Posts