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[hamlethub Friend hamlethubJoin date: February 2011Posts: 128Downloads:0Uploads:1 Thanks: 15 Thanked: 3 times in 1 posts]

#165244

All of the sudden, it is not allowing me to log in to the site where I can submit a ticket. Is that part of the site down, or is the problem on my side?

Ken

[Don Lee Friend Don LeeJoin date: March 2010Posts: 923Downloads:0Uploads:13 Thanks: 41 Thanked: 274 times in 238 posts]

#396804

<em>@hamlethub 247219 wrote:</em><blockquote>All of the sudden, it is not allowing me to log in to the site where I can submit a ticket. Is that part of the site down, or is the problem on my side?

Ken</blockquote>

Hi Ken,

There was a problem with our system after upgrading causing the issue that users could not login to helpdesk. It’s fixed now, please try again and confirm me the same.

Thanks and sorry for any inconvenience!

Don

[cxpham Friend cxphamJoin date: January 2007Posts: 26Downloads:0Uploads:2 Thanks: 10 Thanked: 1 times in 1 posts]

#450203

Hello It seems your submit ticket system is down again. Please take a look. Thanks!

1 user says Thank You to cxpham for this useful post

1. JA Developer

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#450223

<em>@cxpham 316093 wrote:</em><blockquote>Hello It seems your submit ticket system is down again. Please take a look. Thanks!</blockquote>

It was cxpham. Thanks for the buzz. It’s up and running again.!

Thanks

[bri2.0 Friend bri2.0Join date: February 2015Posts: 65Downloads:128Uploads:21 Thanks: 4 Thanked: 1 times in 1 posts]

#987655

This reply has been marked as private.

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#987715

Hi Britt,

I have read your post and I’m sorry that you encountered such inconvenience with ticket submission in this forum.

After some checking and testing, your account appears to be working fine. It is possible that this is a browser cache issue, you can try to clear your browser’s cache & cookies, the login to forum again. Once you’re inside a sub-forum, you should see the NEW TOPIC button.

If my suggestion above does not help, let me know and I will ask the admin to check further for you on Monday when we’re back to work.

[Author]

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