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[seaneo Friend seaneoJoin date: December 2009Posts: 421Downloads:4Uploads:49 Thanks: 244 Thanked: 12 times in 1 posts]

#1079736

Hello,

Here is my system info:

PHP Built On Linux xxxxxx.xxxxxx.com 3.10.0-614.10.2.lve1.4.50.el6h.x86_64 #1 SMP Mon May 22 17:31:11 EDT 2017 x86_64

Database Version 5.6.32-78.1-log
Database Collation latin1_swedish_ci
Database Connection Collation utf8mb4_general_ci
PHP Version 5.6.32
Web Server Apache
WebServer to PHP Interface cgi-fcgi
Joomla! Version Joomla! 3.7.1 Stable [ Amani ] 17-May-2017 14:00 GMT
Joomla! Platform Version Joomla Platform 13.1.0 Stable [ Curiosity ] 24-Apr-2013 00:00 GMT
User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/62.0.3202.94 Safari/537.36

..and I am on Ja Teline V 1.1.1 from May 12, 2017

I see you now have Ja Teline 1.1.3, from Nov 3, 2017.

What version of Joomla should I upgrade to, that works stable with Ja Teline 1.1.3 from Nov 3, 2017?

Thanks in advance,

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1079816

Hi
The template is compatible with Joomla 3.8. You can update the template and all other JA Extension first and go for Joomla update.
Take a backup of the site before updating your Joomla.

Regards

1 user says Thank You to Pankaj Sharma for this useful post

1. seaneo

[seaneo Friend seaneoJoin date: December 2009Posts: 421Downloads:4Uploads:49 Thanks: 244 Thanked: 12 times in 1 posts]

#1079952

Thank you,
Which version of PHP works the best with JA Teline V currently?

[seaneo Friend seaneoJoin date: December 2009Posts: 421Downloads:4Uploads:49 Thanks: 244 Thanked: 12 times in 1 posts]

#1080004

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[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1080086

JFile: :read: Unable to open file: /libraries/cms/module/helper.php

Hi The error is from your Joomla, Kindly restore the site back up and update Joomla only from components > Joomla update.

Always take backup of the site before updating Joomla.

Regards

[seaneo Friend seaneoJoin date: December 2009Posts: 421Downloads:4Uploads:49 Thanks: 244 Thanked: 12 times in 1 posts]

#1080111

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[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1080163

from Componets > Joomla Update , and it was in the middle of this process that the 500 error happened.

Hi
If you are getting this error again, you can set the default Joomla template as default first and disable the 3rd party extensions
Also, if its only on the admin side, i suggest you to post it on Joomla forum as there is something went wrong during your update.

Regards

[seaneo Friend seaneoJoin date: December 2009Posts: 421Downloads:4Uploads:49 Thanks: 244 Thanked: 12 times in 1 posts]

#1080404

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[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1080460

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