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[billo0071 Friend billo0071Join date: November 2016Posts: 32Downloads:30Uploads:2 Thanks: 3 Thanked: 3 times in 3 posts]

#1036469

I opened another ticket concerning the fact that the menu system does not work with ipad and iphone. It has been opened for over 2 weeks and still no response. Your support is terrible for a paying product.

1 user says Thank You to billo0071 for this useful post

1. dnx

[billo0071 Friend billo0071Join date: November 2016Posts: 32Downloads:30Uploads:2 Thanks: 3 Thanked: 3 times in 3 posts]

#1036501

Bugs We hate bugs and act swiftly to crush them. Provide us steps to replicate the bug and let us do the rest. 90%

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#1036851

Hello,

I’ve checked your forum history but did not see this other thread you mentioned "opened for over 2 weeks and still no response". This topic was your only unanswered topic. Could you clarify further please?

We also need you to provide some info as below so we can assist effectively:

• Your site URL / admin login so we can go to your site and see what the error’s about
• Your ipad / iphone models so we could test at our end
  As these info are personal, you should put your post as "Private reply" so only the support staff can see it.

[billo0071 Friend billo0071Join date: November 2016Posts: 32Downloads:30Uploads:2 Thanks: 3 Thanked: 3 times in 3 posts]

#1036874

https://www.joomlart.com/forums/topic/menu-issues-with-ipad-menus-are-not-clickable-except-for-home/#post-1031371

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#1036881

billo0071 wrote:

https://www.joomlart.com/forums/topic/menu-issues-with-ipad-menus-are-not-clickable-except-for-home/#post-1031371

I see Sanguaros answered in the thread that our team is working on your issue at the moment. Pls stay tuned as we are trying our best so we can resolve for you asap.

1 user says Thank You to JA Developer for this useful post

1. billo0071

[dnx Friend dnxJoin date: August 2016Posts: 99Downloads:29Uploads:38 Thanks: 9]

#1037107

I too have the same problem that the menu has stopped working on iPad and iPhone. I’ve added some css to work around it and show the menu, however, it is not closing when selecting the toggle button again.

Got a presentation in the morning and this is not ready. Really disappointed at how unfit for purpose this product appears to be. So many bugs.

https://www.joomlart.com/forums/topic/navbar-toggle-not-closing-menu/page/2/

[billo0071 Friend billo0071Join date: November 2016Posts: 32Downloads:30Uploads:2 Thanks: 3 Thanked: 3 times in 3 posts]

#1037110

Ok guys you need to make this a priority and get it resolved ASAP or I will have no choice but to drop JCBuilder for my project which I really don’t want to do.

1 user says Thank You to billo0071 for this useful post

1. dnx

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1037255

FYI: this issue seems due to Joomla as if you test with Protostar – standard template of Joomla – the same issue happens, the team will add some custom script to make it work.

[billo0071 Friend billo0071Join date: November 2016Posts: 32Downloads:30Uploads:2 Thanks: 3 Thanked: 3 times in 3 posts]

#1037340

In my opinion that is incorrect as I have many joomla websites and none of them have problems with the menu system on mobile apple OS’s

[billo0071 Friend billo0071Join date: November 2016Posts: 32Downloads:30Uploads:2 Thanks: 3 Thanked: 3 times in 3 posts]

#1037952

Hello Guys any update on this issue?

[dnx Friend dnxJoin date: August 2016Posts: 99Downloads:29Uploads:38 Thanks: 9]

#1038097

I’ve noticed an update 1.0.6 to JABuilder @billo0071, however, it only appears to work if logged in, which is a bit useless, as website visitors will likely not be logged in.

I’m super disappointed in the level of support for a paid product and feel like a paying beta tester. JA Builder should be free for the amount of testing and reporting that I’m having/expected to do.

[billo0071 Friend billo0071Join date: November 2016Posts: 32Downloads:30Uploads:2 Thanks: 3 Thanked: 3 times in 3 posts]

#1038206

I am so close to asking for a refund I spent days making a few sites and now I need to restart from scratch. This is not acceptable, should not be that big of an issue to fix. I am very close in asking for a refund. It’s a shame because otherwise the product is pretty good.

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1038251

Hi,

The new version 1.0.6 is released yesterday, did you try to take a backup and update to this latest version?

1 user says Thank You to Saguaros for this useful post

1. billo0071

[billo0071 Friend billo0071Join date: November 2016Posts: 32Downloads:30Uploads:2 Thanks: 3 Thanked: 3 times in 3 posts]

#1038290

Fantastic! 1.06 fixed the menu issue.

Thank You

[Saguaros Moderator SaguarosJoin date: September 2014Posts: 31405Downloads:237Uploads:471 Thanks: 845 Thanked: 5346 times in 4964 posts]

#1038294

That’s great!

Have a nice day!!!

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