Joomla Templates Club 406,261 posts

[vincentochus Friend vincentochusJoin date: December 2015Posts: 63Downloads:55Uploads:40]

#874583

Hi,

I am using the JA Directory and I have been unable to install any extensions so far, I have tried several times with several extensions. I get an error message as in the screen capture attached.

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[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#875305

Hi @vincentochus,

Since this is not our product, please kindly contact its developer for better assistance instead.

Best regards,

Adam.

[vincentochus Friend vincentochusJoin date: December 2015Posts: 63Downloads:55Uploads:40]

#875490

Hi Adam,

I cannot even install JA Extensions or any other extensions. so I think its a problem with the template. I am using other JA templates and everything seems okay

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#876246

Hi @vincentochus,

In Extensions: Install page, please switch to tab Database >>> choose Fix to fix any problem in your current db and try again.

[vincentochus Friend vincentochusJoin date: December 2015Posts: 63Downloads:55Uploads:40]

#876273

This reply has been marked as private.

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#876497

Hi @vincentochus,

In this case, please clarify in detail about the task you’ve done before the problem appear, it would help me to understand the problem better. There must be an incorrect update / install of Joomla! or 3rd party extensions that cause the error with database.

[vincentochus Friend vincentochusJoin date: December 2015Posts: 63Downloads:55Uploads:40]

#876656

After I had installed the template successfully, I installed the Simple Image Gallery Pro (K2 addon) without a problem. But then after then I started getting errors whenever I installed any other extension

[vincentochus Friend vincentochusJoin date: December 2015Posts: 63Downloads:55Uploads:40]

#877897

Hi, I am just checking if you have been able to find time to look into my problem. Also, I just realised I get an error message when I try to access the template via template manager in the backend

[Adam M Moderator Adam MJoin date: May 2014Posts: 5159Downloads:33Uploads:66 Thanks: 95 Thanked: 1271 times in 1235 posts]

#878304

Hi @vincentochus,

Sorry for the delay in getting back to you. I try to examine your database and see the table _updates is listed on left column but couldn’t open it. There must be a problem with your database so try to contact your hosting provider and ask for assistance in this case and let me know the result.

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