JoomlArt Forums 32,862 posts

[korocop Friend korocopJoin date: April 2007Posts: 11Downloads:0Uploads:0 Thanked: 8 times in 1 posts]

#189605

i bought ja wall via paypal. but i cannot have permission to download the product. also this payment doesnt shown in my payment history. about 5-6 hours ago i posted a ticket but no answer.
please help me about this problem

[korocop Friend korocopJoin date: April 2007Posts: 11Downloads:0Uploads:0 Thanked: 8 times in 1 posts]

#501814

is there nobody to help? i open tickets and send emails, but there is no answer?

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#501815

Not sure if you posted a Help Desk Ticket in another thread, but it doesn’t look like there is one attached to THIS thread.
I will do so for you at this time to try to push this matter along for you.

UPDATE:
Your Help Desk Ticket number for this issue is: IVH-350-93581

[korocop Friend korocopJoin date: April 2007Posts: 11Downloads:0Uploads:0 Thanked: 8 times in 1 posts]

#501816

thanks Tom, i posted 2 tickets but there is no answer. i cannot understand why nobody helps me? i make payment but i cannot use template, and this payment doesnt shown in my payment history.
i cannot see your help desk thread, i am not a staff i think

[TomC Moderator TomCJoin date: October 2014Posts: 14077Downloads:58Uploads:137 Thanks: 948 Thanked: 3155 times in 2495 posts]

#501822

Right … Only Staff can see the actual Help Desk thread. I am merely trying to help the issue along for you by making sure that there is a Help Desk ticket assigned … as well as that it is directed to the right Help Desk “unit” to address.

🙂

[korocop Friend korocopJoin date: April 2007Posts: 11Downloads:0Uploads:0 Thanked: 8 times in 1 posts]

#501853

there is a problem about payment and nobody helps me. i dont understand this. i bought ja wall 2 days ago and i cannot use the template :((

[Anonymous Moderator JA DeveloperJoin date: September 2014Posts: 9914Downloads:207Uploads:152 Thanks: 1789 Thanked: 2008 times in 1700 posts]

#501906

<em>@korocop 384365 wrote:</em><blockquote>there is a problem about payment and nobody helps me. i dont understand this. i bought ja wall 2 days ago and i cannot use the template :((</blockquote>

Hello korocop,

I am so sorry for not replying you soon as we are off on weekends. Support is available only from Mon to Friday.

I have checked our system and would like to confirm that we have received your 49$ and JA Wall now reflects in your account.

Sometimes due to network / technical issues the payment gateway times out, otherwise our systems are fully automatic and all payments are processed and membership updated in real time. Our staff has answered your ticket # HLR-753-48463 which was raised last weekend (You can log into our ticket system at http://support.joomlart.com/staff to view your ticket.)

Once again, i am sorry for inconvenience and feel free to let me know if you need any assistance.

Regards

[Author]

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