Viewing 6 posts - 1 through 6 (of 6 total)
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  • adminet Friend
    #158620

    I am migrating a site over form Joomla! 1.0 and am required to use the same Spica template (never mind that it’s from 2006).
    http://new.shakerdigital.com

    Two problems I’m having so far –
    1. The main menu is appearing twice on the right hand side (I have it set to show from the second level). If I disable the main menu module, both disappear.
    2. The header image (horses in the default install) is not showing. I replaced the header image with another image of the same name, but not showing up at all. If I do http://new.shakerdigital.com?tp=1 it DOES show up in the outline of the module positions

    Phan Gam Friend
    #371472

    Hi,
    I have just created a new ticket on your behalf: SEB-143-83826

    Please open the ticket and update your site access information, clarify the issue you are facing as well then our devs will diagnose and get it fixed asap for you. Thanks for your patience!

    For information on best security practices, and frequently asked questions about sharing access with JoomlArt support, kindly refer to the knowledgebase article at: http://support.joomlart.com/index.php?/Knowledgebase/Article/View/3/0/providing-joomlart-with-access-to-your-site-or-serve

    adminet Friend
    #371490

    It says – Invalid ticket ID or you do not have permission to access this ticket (and i am logged into support)

    I will open a new ticket

    Anonymous Moderator
    #371610

    Hi,

    Please use your registered email and password to login this helpdesk system via http://support.joomlart.com >> view your submitted tickets >> then find ticketID#SEB-143-83826

    adminet Friend
    #371671

    As I already stated above, that ticket does not exist in my account. And if I click on your link directly to it, I get ‘Invalid ticket ID or you do not have permission to access this ticket.’ I have opened a new ticket JDT-530-66431

    Anonymous Moderator
    #371805

    Ok,

    Let me pass this to the dev team for further check. Now, we can follow up via ticketID#JDT-530-66431

Viewing 6 posts - 1 through 6 (of 6 total)

This topic contains 6 replies, has 3 voices, and was last updated by Anonymous 8 years, 2 months ago.

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