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[genseric Friend gensericJoin date: November 2017Posts: 15Downloads:1Uploads:2 Thanks: 1]

#1076315

Hi,

I setup a page with a contact from module but on my site when i try to send a message i get this error:
There’s something wrong when submitting your data. Form not found!

is there any special configuration i need to do?

i’m sure i’m missing something…

thank you!

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1076356

Hi
It can be due to wrong fields.
Kindly edit your page, check all the fields you added in the contact form are added, Now publish the page and try the contact form.

Disable the browser extension like adblocker, as it restricts the script to load.

Regards

[genseric Friend gensericJoin date: November 2017Posts: 15Downloads:1Uploads:2 Thanks: 1]

#1076660

Tahank you for your reply!

I have no ad blocker.

I did not add any new fields, just using the default contact 5.2 from builder.

"check all the fields you added in the contact form are added" I’m probably missing a configuration somewhere….???

After i add the contact form to my page, what and where should i setup to get it to work?

thank you!

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1076845

Hi
It’s hard for me to assume what you are missing in the contact.
Kindly share a temp super user details of your site in Private reply, so i can check it for you.

Regards

[genseric Friend gensericJoin date: November 2017Posts: 15Downloads:1Uploads:2 Thanks: 1]

#1077010

This reply has been marked as private.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1077232

This reply has been marked as private.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1077329

Hi
The issue is fixed directly on your site.
Kindly check the form now http://prntscr.com/hg9asc

Regards

[genseric Friend gensericJoin date: November 2017Posts: 15Downloads:1Uploads:2 Thanks: 1]

#1077856

Thank you for your help!

I don’t receive the messages sent from the form.

But I also have a bigger problem now, since the fix, my site has changed!

The header and footer blocks have "reset" (changed form what it used to be).

Also, in the builder editor, the "content" sections have disappeared form all pages!

How can i recover this without losing my data? I avoid to click on "publish" for now.

Thank you!!!!

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1077876

Hi
Did you check the Revision option?
Here: http://prntscr.com/hh26rg
Also, you are a free user so you can not change the settings of Paid blocks.
You can add them but cannot change and modify them.

Regards

[genseric Friend gensericJoin date: November 2017Posts: 15Downloads:1Uploads:2 Thanks: 1]

#1077882

Thank you for your reply!

I did not know about the revision option, i will check it out.

I should be a pro member for 6 months, at least i was a few days ago, i purchased jomsocial pro this month and it came with a ja builder pro membership. I don’t know why i am now a free user???

How can i verify my status?

thank you

• This reply was modified 6 years, 5 months ago by  genseric.

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1077910

Hi
If you have Jomsocial Pro you can log out from builder > top right.
And login again with Jomsocial Pro membership account and it will show you pro version.

Regards

[genseric Friend gensericJoin date: November 2017Posts: 15Downloads:1Uploads:2 Thanks: 1]

#1077935

Thank you, i got my pro membership back.

So i was able to revert back to my original site, but still don’t understand what caused this bug (scary)?

So far so good, but my contact form still does not send me my messages? any idea why?

Thank you

[Pankaj Sharma Moderator Pankaj SharmaJoin date: February 2015Posts: 24589Downloads:144Uploads:202 Thanks: 127 Thanked: 4196 times in 4019 posts]

#1077947

Hi
Kindly edit the contact form and add your email id in Receipt
I just add my email and go the test email

For the revision, you can export the data and import it on a test page.
The revision will save the changes so you can rollback to the previous version.

1 user says Thank You to Pankaj Sharma for this useful post

1. genseric

[genseric Friend gensericJoin date: November 2017Posts: 15Downloads:1Uploads:2 Thanks: 1]

#1078398

Hi,

Thank you for your help!

I can’t find where to edit the contact for to add my email id in receipt.
Can you tell me.

Thank you

[genseric Friend gensericJoin date: November 2017Posts: 15Downloads:1Uploads:2 Thanks: 1]

#1078399

ok found it.
everything is fine for now!

thank you!

[Author]

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