1.5.4 component installed and already got problem

hi robgib,

I understand how you feel. I checked upon the ticket history (5 tickets) of yours and you were replied well and issues fixed / solved within the acceptable time frame except the one dated 3 Jan KMG-992-13059, i must admit that the support on that ticket was bad as one of the moderator acted as middle man between you and the developer and you did not receive response / fixes on time. I apologize for the same and i do assure you that we have already done away with that workflow for over an month now and one can expect direct replies from the core developer of the JobBoard.

JobBoard component is an active project as you can see from the changelogs : http://easycaptures.com/fs/uploaded/511/2325854439.png

JobBoard is huge and is complicated not for the way it is coded, but what appears as a bug in one workflow is actually an requirement for other. We have been actively providing improvements new features as and when requested by users. Even if you read few posts above http://goo.gl/fq8aE, what appeared to be an bug is actually the settings part only.

I would be glad to help you resolve your issues and i can dedicate time for the same, other than weekends i can assure you less than 24 hrs reply time for your queries plus if you are willing i am available on skype for speeding up your fixes. I am not saying this to save the refund, as our refund policy is very clear on the conditions of refund. I can extend the period of your membership for the time lost or i can try to get approval for letting you change to other membership (JA Joomla / magento template club) equivalent to what you paid for JobBoard for the very simple reason that we want to retain the trust of our customers and they should not feel cheated or ripped off.

Regards

Arvind

Hi Rob,

With you unwilling to relent, i am afraid there is little we can do to help you solve the issues.

Regarding the refund, i am sorry our refund policy does not permit refunds for purchases past the 7 days of sales. I can only try to get nod to let you move to another membership options at JA.

Arvind

<em>@robgib0 314964 wrote:</em><blockquote>i suppose i could use some of your templates for my customers……………

thanks………..</blockquote>

Thanks for the consideration Rob, i shall ask the sales girl to reply back via ticket system to you in the morning with options on the template club membership change over.

Warm Regards,

Arvind

Hi P,

JobBoard 2.5 is lined up for testing. if you all want i can get an alpha release done tomorrow in the download section. Test team is busy with the month end releases, so JB 2.5 will be taken up after that.

Regards

Arvind

<em>@pdfx 315499 wrote:</em><blockquote>To be honest I do not have time personally to alpha test something I have paid for expecting to be tested.

You never replied about the offering of a free members club pass to us users waiting

P</blockquote>

Its not free. Either JB or other membership equivalent to the amount paid for JB. You can raise support ticket under general / sales category with such request. I must also clear one thing to all. This option is available for JB users only and will not be offered once JB 2.5 is released out. The only reason for giving out this concession is due to delay in the release of JB 2.5 and in good faith for its esteemed members.

Any unfair advantage of this will result in reversal of the same for all. The last thing i want is this to become complicated and JA reserves the right to deny the same at any time. JA provides electronic goods based on membership and reserves the rights to modify / cancel / withdraw offers/ products based on reasons it may deem fit.

Arvind