steinar Friend
#380988

<em>@margoht 227208 wrote:</em><blockquote>24 hours and have not received any kind of response. To do so we call support service?</blockquote>

You are posting in a five year old thread and are expecting immediate answer? Really!

When you go to the download area, do you see your user name in the upper right corner of the window? If not, log in with user name and password. If you do see it, I suggest you start a new thread or submit a ticket (see under Getting help at the bottom of this page).
Good luck!