No Social Stream ads showing with new Release

Ninja

DragAuth
Hi
The FTP details are not working : http://prntscr.com/mtbg4j
Kindly check and correct them in EDIT FIELDS option.

DO NOT POST THE DETAILS IN PUBLIC POST.

Regards

DragAuth

Ninja , I Believe my server only authenticates through SFTP, not regular FTP. I think you would need a PPK file in addition to the login credentials.

albertusputra

Hi,

please give me time for this issue.

Regards

alindinca

DragAuth
Hi,
Please go to Settings - Geo targeting and please be sure that all files are set in page. We changed the files and some more changes there and must be set up again.
GeoLite2-City.mmdb
geoip/geoip2.phar
Please set them again and let me know how it works.
Thank you!

DragAuth

alindinca , thank you. Those files are in place and it reads as "installed." No ads are yet showing in the stream area.

Ninja

DragAuth
Hi
In recent release the Geo location data is updated, you must have the latest files that are changed now.
For FTP, its still not working.

Regards

DragAuth

Ninja , yes, I know that the new release required all new files uploaded, which I did. In response to this reply, I just re-downloaded them and overwrote the previous one just to double verify. Still not getting any ads to display in the stream.

I have SFTP setup for this site, and requires an SSH key setup on my server. I do not know how I would grant you access to the files through regular FTP.

alindinca

Hi,

Please log to FTP or CPANEL and set permissions to read/write for this directory:
[SITE-ROOT]/geoip
When you load the site in that directory should automatically create some new files and folders. After this, you will be available to see the ads in JomSocial stream.

Kind Regards,
Alin

DragAuth

I went into my FTPS with FilZilla, changed the permissions of those files to where they are now 777. This still is not showing up in my Social Stream just yet. Thank you. What else can I try to fix this?

Ninja

DragAuth
Hi
Kindly wait for till Monday as On weekend development team is not present due to holiday.
I shared it to check on priority. Kindly make sure the files permission is fixed.

DragAuth

Hello, I was following up to see if there is an update or progress with my Ads not showing in the Stream? It was operating perfectly fine until this past update, and it hasn't worked since. I have attempted to reinstall the updated version, but it still is not showing in the Stream as yet.

Ninja

DragAuth
Hi
We still facing issue to access the file on your server.
Let me ask team if there is way to get it fixed, as this issue is only on your site now happening with any other user yet.

Regards

alindinca

Hi,

I tried to connect to ftp but I received this:

Status: Connecting to 35.193.31.141:21...
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

Can you please let me know if the FTP access was changed?

Kind Regards,
Alin

DragAuth

alindinca, my site setup for FTPS and SSH keys. I can't even log in with out them. I am on the Google Cloud Virtual Machine. I do not know how to get you logged in, but I do need this taken care of.

All I know it is worked just fine prior to the latest update, and nothing else changed.

alindinca

Hi,

I uploaded some files that must be automatically created when some user load adagency pages. Now I can see this new error:
Unexpected file extension in "phar://geoip2.phar/vendor/composer/../../src/Database/Reader.php"
This seems to be a restriction or something on server. Can you please contact your server support to ask about this issue, maybe there must be set some settings or you need to increase the php version.

Kind Regards,
Alin

DragAuth

alindinca, my php version is 7.1.24, which I believe is the most current version. I can see the new files added in the geoip folder I created. That file is set with 777 permission, so it should have full read/write permissions.

Should I remove the geoip file and see what happens? Maybe attempt to reinstall it, as it is present and showing. As well, for some reason, I am not getting a notification email when you reply to this thread. That has never happened before either.

Ninja

DragAuth
Hi
there is something wrong with server Unexpected file extension in "phar://geoip2.phar/vendor/composer/../../src/Database/Reader.php
Can you shared it with the hosting provider as its not able to render it. You can try PHP version to 7.2

For notifications please you enabled email notification from forum settings : https://www.joomlart.com/forums/settings

DragAuth

I was able to get it mostly working again. I went ahead and deleted everything in the geoip folder. Existing advertisements began working immediatly. I added and test one file/folder at a time. Everything works except for the GeoLite2-city.mmdb file. As soon as that file is uploaded no advertisements appear in the stream. However, keeping just that one removed it works. But, of course there is no Geo-Targeting available when it's missing.

Something in that GeoLite2-city.mmdb seems to the issue.

alindinca

Can you please download the latest version from https://dev.maxmind.com/geoip/geoip2/geolite2/ - GeoLite2 City - MaxMind DB binary, gzipped column.
Unzip the zip file and there you can find the GeoLite2-City.mmdb file.

Kind Regards,
Alin