Hi,
i posted this issue last year.
https://www.joomlart.com/forums/d/20988-site-transfer-to-another-host

The problem is still there. Back up with Akeeba and restoring in a new directory – and the settings disappear. Colors, fonts own CSS disappears. The whole layout doesn't look like it was.

An import / export fails. You can sit in front of the PC for hours and nothing happens. (see screenshot)Browser behavior independent. Chrome, IE, Opera, Firefox - IOS or Windows 10 – it doesn't matter. Always the same. Very frustrating.

Not to mention that this method is only suitable for very small websites.

Where are the Layout settings stored?
I couldn't find anything in the database.
The data in the directories of Joomla are identical.

I'm out of patience now.
Don't ask for access to the website. I just want the answer of my question, where exactly the "Settings" are stored! It cannot be true, that i have to waste a lot of time to restore the layout.

In some posts where exactly the topic was, you wrote evasively. Don't you want to tell it?

https://www.joomlart.com/forums/d/16918-store-custom-code-at-backup-ber-akeeba
https://www.joomlart.com/forums/d/26724-save-location-custom-code
https://www.joomlart.com/forums/d/25381-settings-of-ja-builder-lost
https://www.joomlart.com/forums/d/23687-how-to-back-up-a-ja-builder-site-for-moving-to-new-server/3
https://www.joomlart.com/forums/d/19395-still-the-same-bug/5