This guide helps you getting started with our Forums, go through all steps to get support as fast as possible.
Make sure you read the documentation: https://www.joomlart.com/documentation
Search your issue on forums first as others might asked the same question:
If you don't find any answer to your issue, you can ask a new question. Click on "Start A Discussion" button on the right side navigation, type in a descriptive title for your question and your question in details:
Choose Tags which are associated with the product (template/extension) you ask:
In the new discussion, provide as much usefull information as possible to help us solve your issue fast: template / extension name, version, screenshot(s), URL (if possible)
Provide site login information ONLY in the secure box (as in screenshot below). The information is encrypted and available only to Moderators:
Try to put one issue per discussion unless they are related. If you have multiple questions, please split them to multiple discussions.
giovanni-chiozza-gmail-com
Hi There,
I just removed the site access details as this part of the thread is public you need to create a new thread and post the details as per step 5. of the post above
Cheers Paul
paulus1031 how can I access to secure box ? Not clear and no link
giovanni-chiozza-gmail-com Hi,
You will need to create a new discussion and edit fields to filll your supporting credentials of your site there.
No way to understand how to insert data . Incredible for me that it's not so easy to find how to insert a simple data like that. New discussion has no field related to security data input I'll send you access data by personal mail if you send me it
giovanni-chiozza-gmail-com You should see the edit fields in your first post: https://cl.ly/3y3R0p24250G
No way to understand how to insert data au .skokka.com 🙂
skokkero
sorry I don't quite understand - you will need to create a new thread to add your site details
Thanks for the deep information about asking a question on forum. Through this we the spammy rate will decrease and people will follow this step to avoid the misguide.
Yes we hope so
Thanks for the information
You should make another dialog and alter fields to filll your supporting certifications of your site there.
