Urgent Assistance Required: Blank Screen Issue in Course Module

auditool

I am sharing with you the step-by-step instructions to help you see the error occurring in the course:

https://www.auditool.org/administrator/index.php?option=com_guru&controller=guruDays&pid=63

Access the following link and locate the course titled "International Standards on Auditing - ISA (20 Hours CPE)."

Once you enter the created lessons, scroll to the end, where you will find Module 38: NIA 810.

When you enable the lessons for this module, you will notice that if you load the course on the website (see link), it does not load, and the page remains blank.

https://www.auditool.org/ijoomla/guruprograms/1-auditor%C3%ADa-de-informaci%C3%B3n-financiera/63-normas-internacionales-de-auditoria-nia-20-horas-cpe

I look forward to your feedback and a prompt resolution of the issue.

auditool

Hi,

We have been waiting for four days for a solution, and on top of that, GURU is generating other errors, such as issues with document uploads, which is greatly affecting the publication of our courses. We have not received any response from you in either case. I'm not sure what your response time is, but this is concerning. The user of this course is very upset because they cannot complete it. We urgently need a solution for both cases that have been reported.

auditool

Hello

Any help about our problem?

Kind regards

saguaros

Apologize for this late response, I just enabled these lessons under module 38 but this course page loads fine: https://www.auditool.org/ijoomla/guruprograms/1-auditor%C3%ADa-de-informaci%C3%B3n-financiera/63-normas-internacionales-de-auditoria-nia-20-horas-cpe

Could you check again?

auditool

Hello

The course keeps crashing, and the error occurs when the user logs into the website. Could you please confirm if there is a lesson limit for the courses? After testing, it seems the issue might be related to the number of lessons, as the course contains a total of 176 lessons.

Could you please validate and confirm how to resolve this issue?

I look forward to your prompt response.

saguaros

auditool Hi

I still can't replicate this issue even when I enable lessons under module 38.

Which lessons should I enable to replicate this issue?

auditool

I don't know if I can check from another browser or from an incognito or private window, since the error persists.

saguaros

auditool I tested with Safari + Chrome and it worked, could you try with incognito or private window?

auditool

The same error appears in the incognito and private windows.

saguaros

I just tried again by enabling lesson there but it displayed normally, no blank page:

auditool

Hello

We are having again this problem. Could you help us please?

Regards

saguaros

auditool Hello

Which course are you experiencing this issue?

auditool

saguaros Hello

We have a highly sold course (around 5,000) with many lessons. We're not sure why the course screen goes blank when a new user signs up. However, if we disable the latest lessons, the course can be accessed again without any issues.

saguaros

auditool Hello

Do you mean this course? https://www.auditool.org/ijoomla/guruprograms/1-auditor%C3%ADa-de-informaci%C3%B3n-financiera/63-normas-internacionales-de-auditoria-nia-20-horas-cpe

Could you clarify the detailed steps to replicate?

If you'd like instant messages, you can reach me via following channels:

WhatsApp: +84 985 847 208
Telegram: heinzz8
MS Teams: hiennm88
Signal: https://signal.me/#eu/o0rdedToaF11T3kGwCUFOe5xDpB6ydVFpOwqtN0iFNtc-dDrEQlKbbXBTm0J0fG8