certificates cannot be properly downloaded

veterinarul

Hello

I'm back with an older problem that doesn't seem to be solved and appears after every update of the component. Course completion certificates cannot be properly downloaded. The student's name is not visible on various browsers. On some you can't see anything.

How can it be fixed?

thank you

saguaros

veterinarul Hi

Could you please backup your site and install this latest version? https://drive.google.com/file/d/1kF-hCBNEmDMSURkEPPZ3nesC5NNoy4sS/view?usp=share_link

veterinarul

HELLO,

I installed the latest version GURU PRO 6.1.1. The website is functional and has many users. I do not install versions that are not official or verified. I thought it was a temporary problem. So I better wait for the release of the new version.

Is it a safe version?

manhta

veterinarul
Hi,
I can't access to your site. Does your site restrict access from VietNam? I tried vpn to Singapore but still no luck.

veterinarul

This message is visible to Moderators only

hidden content

saguaros

veterinarul Hi

The login info seems not working, could you check again?

veterinarul

This message is visible to Moderators only

hidden content

saguaros

I can login now, let us check and will get back to you.

veterinarul

news???

manhta

veterinarul
Hi,
I am currently investigating your issue and will provide you with an update as soon as possible. Thank you for your patience.

manhta

veterinarul

Hi,
Could you share user account ìno that has this issue into privatebox?

manhta

veterinarul
Hi there,
Based on my investigation, it appears that there is no problem with the "ijoomla" account that was reported. It could be an isolated issue affecting a specific user or course. If possible, please provide me with the user details or steps to replicate the issue so that I can investigate it further. Thank you.

veterinarul

This message is visible to Moderators only

hidden content