I installed a quickstart of the JA Playschool template (Joomla 4 version), . The current issue is I created a superuser account for another user and whenever they are logged in they are almost immediatly logged out when trying to navigate the admin view of the site. since then they have not been able to make edits on the system.
We have tried
Using different browsers.
We have tried deactivating extensions on the chrome browser.
We have tried clearing cache and cookies and it still does not change anything.
A new user was created and the problem is happening across the board.
NB: The user that has this profile is working from Nigeria. We have tried using VPN and tried using it without VPN to be sure it is not location-based but it is still not working.
Please help me look into it, I will provide a video link for you to see what the problem does look like.