Issue with showing videos

sgravelle

Hello team!
I don't recall ever had an issue with inserting a vimeo video in a class. However, we just created a new course with 4 videos (5 more to come) and we're getting this error message: "Sorry, this video doesn't exist".
Here's a series of screenshots to help you see what I mean:
https://prnt.sc/1v91l7c
https://prnt.sc/1v921cd
https://prnt.sc/1v924v4
https://prnt.sc/1v9293e
This is the full url for that specific video: https://vimeo.com/626100330/f626c4a332

FYI, when I first enter a video url, I get a message stating that the media was successfully saved: https://prnt.sc/1v92xxh
But when a user tries to view it on the front end, or when we return to this lesson on the backend, we get the error message mentioned above.

Please advise. Tks,
Serge

Ninja

sgravelle
Hi
The video you added is not Public video. For example see this video and URL has the embed and share option to play on 3rd party website https://vimeo.com/182592195
You can also try to embed video in normal html module and see if it plays. This is related to the privacy of video.

sgravelle

Tks Pankaj for looking into it.
Unfortunately, I doubt very much this particular issue is related to the privacy of the video. We have over a thousand videos on Vimeo and they are all set as "Private", i.e. can be viewed by people with the link.
Well over 200 of those videos are part of difference courses on GuruPro, all setup exactly the same way as the ones mentioned above in this ticket.
I tried the embed approach, and videos work perfectly well without changing any vimeo settings, so I can't see how it could be related to privacy.
Anything else it could be?
This issue started only about a week ago.
Tks,
Serge

Ninja

sgravelle
Hi
I got similar type of the issue reported from another member and this appear due to recent change by Vimeo and all video plugin that used by Guru is not working for that.
I am sharing the issue with dev team member on this so we can if it possible make a patch.
I will update you once i get feedback fro dev team.

sgravelle

Tks Pankaj!
Serge

Ninja

sgravelle
You are welcome
I will keep you posted on this as currently it is related with all video plugin i will check with dev for better possible option. meanwhile you can set video to public as they working normal.

sgravelle

Tks Pankaj for your reply.
Unfortunately I cannot set those videos as "public" because they are for paid course and/or for registered users only, so setting them us as public would not serve our purpose.
Until your dev team finds a solution, I'm embedding them using html.
Regards,
Serge

evensenj

I am having this issue. Was this resolved?

Ninja

evensenj
Hi
The kindly check the video is public as Vimeo has changes on site
Or add it as iframe on Guru videos.

evensenj

Videos need to be unlisted. Using the embed code works. I was just checking to see if this issue of using the direct url had been fixed.

Ninja

evensenj
Vimeo does not allow it via video URL now so it work via embed option only.