Ok, done
Hi faissca
Still no luck, could you check again or share me the super admin account?
Forbidden You don't have permission to access /administrator/index.php on this server.
Forbidden
You don't have permission to access /administrator/index.php on this server.
Done Can you give me the IP to check it if you cant to access?
faissca My IP is not static, could you grant super admin permission for provided account?
You have it
faissca It's not super admin account yet.
And could you tell me the module name that I can replicate issue?
Super user setted. All my JoomlArt Advanced Custom Module have the issue, but module id 258 is a good example
faissca I can't access backend of your site now, could you check again?
It seems all right with the access, could you check it?
faissca Thank you, let me check and will get back to you.
hello, some news?
Before I passed to our developer, may I know where did you get Uber template on your site? as I can find only JA Extensions membership under your profile.
Yes, I buyed the template access years ago when the page was done, but my suscription to the templates is expired. Could you say me if you will can fix the problem? We have waited lot of days ago with this
faisca Hi, We cannot find a template membership associated with your account even in the past. If you did purchase at our website using a different account then kindly to help to provide us with your purchase details so we could check. Otherwise we are unable to provide further support as we have no way of knowing where you got our template from.
You can send the purchase details to our email address support@joomlart.com or use the livechat.
Sended to mail, because I dont see livechat option. Please, i need a fix ASAP. My client denies wait anymore.
faissca We replied to your email so please follow up.
Mail replied
Waiting...
I tried to access backend of your site but it failed to open, could you check again?
I see that your site is using pretty old PHP version now, it's highly recommended to upgrade to a higher PHP version like 7.x
checked, access to backend is correct. I am aware that PHP is obsolete but at the moment it is not possible to update it