While posting a photo or video from some mobile devices I am getting error

archaggelos

Hello guys,

I am facing the following error:

while I am trying to upload a photo or video taken directly from the camera of a mobile device I am getting the error "unspecified error". Can anyone imaging from where this issue comes? How to resolved it?

Thank you

Ninja

archaggelos
Hi
Such error came when there is less php values on your server to upload video or there is internet connection error, that halt the current process.
Can you edit fields in ifrst post and submit a temp super user login for staff, so i can make a test on your site for the same.

archaggelos

Hi,

I have updated requested fields. Please check and let me know. I remind you that this issue is coming on some mobile devices NOT ALL mobile devices and this make issue very strange.

Thank you

archaggelos

Also I need to know that for some photos previously saved or modified in the mobile device it is working as well.

Ninja

Hi
I did test on 2 mobile devices in Google Chrome and there is no issue .
The problem seems a connection error for the users only. Not issue from your site . Image uploaded fine

archaggelos

Thank you

archaggelos

The users that are reffering the problem are saying that the issue is coming either using wi-fi or mobile data connection, so there in no connectivity issue something else is happening. While you are doing the testing you are using a photo already saved in your device or a newly taken in that moment?

Ninja

archaggelos
Hi
I used the photo already taken, as Jomsocial does not offer a live camera option, it ask the user to upload the photos from system.

archaggelos

Pankaj the issue is not resolved, as I wrote previously the connection of the user who faces the issue is good, either is using wi-fi or mobile data. What else can be produce unspecified error?

Ninja

archaggelos
Hi
I can not see the error, i tried it on mobile and wifi too. As i am not able to replicate the same issue, its not from site otherwise it will appear for all users not only few. You can ask the user to update the browser to latest version or check in other devices as its something connection error on his device.

archaggelos

Hi,

while your are trying to post a photo, you are pressing on camera there you need to "select photo to upload" and it goes to your photo collection where there is the option of the Camera where you can take a new photo and upload it.

Ninja

archaggelos
Hi
you have to choose photos that already taken in phone, the action of camera is offered by the phone operating system and during this process jomsocial has nothing to do to complete operation, it might be memory processing error in phone that click photo first and then failed to upload at the same time.
I am afraid its not something that can be fixed via Jomsocial as this operation is done by phone system.

archaggelos

For sure it is something related to the device but what? What can I check? it might be an access rights issue? What else might cause that error?

archaggelos

I managed to remotely have access to the mobile which have the issue and I found that the camera resolution was 13MP and the default photo resolution was high, I set resolution to lower value and photo was uploaded as well. I know JomSocial allows max 16MB video capacity. Is there something for the photos?

Ninja

archaggelos
Hi
You can change the upload size from Jomsocial http://prntscr.com/r4wcwr
But sometimes if Phone memory is low (during processing) of image it may stuck again.

archaggelos

Hello again,

it seems not to be a file size issue because if file size exceeds max size it throws a related message, so it is something else (maybe the image dimensions??? is there a limit on dimensions???) thus the error is Unspecified. Is there someone to tell us what might be the issue in order to fix it? It is very crucial for us

Thank you

Ninja

archaggelos
Hi
as suggested in last post, its something when phone take the photo and if photo is bigger its not processing the image, its not issue from Jomsocial, and Jomsocial can not fix the mobile memory issue to processing the image.
you can choose the image and upload there will be no issue.

archaggelos

Hi,

more thatn one users saying that a month ago with the same mobile device could upload images without any intervention on the camera resolution / default dimensions of the photo.

Are you saying that there is no solution for that issue?

Ninja

archaggelos
Hi
This issue is not from Jomsocial to fix, so its hard to say what need to fix in that specific mobile, as this is not happening in all phones also the processing of memory is not controlled by site, its phone feature.