Course disappeared after expired

getuslocal

One of my students course has disappeared after the subscription expired making it so it cannot be renewed.

Is this supposed to happen?

I am trying to do a custom renewal since there is no way for us to do it on the backend as administrators.

Her subscription expired, but I want to extend her another month. Now while this would be a great feature from the backend it doesnt exist, so I went and added a renewal plan and then when I went to renew her course it was gone from My Courses. I do see the invoice for the initial course.

Ninja

getuslocal
Hi
Course does not removed auto, except its reset from the backend
Manage student tab. I tried to replicate it on fresh package and after expire i can view the course find as expired in my course tab.
Can you tell me exact steps to replicate it as this is not reported by any other member seems the the course is reset on your site so its removed.

getuslocal

Ninja

Whether it can be replicated or not is kind of irrelevant. It is a common issue on both sites that I use this on for courses to not show up on purchase and/or renewal.

Here is the screenshots below. I provided the user details above so you can see for yourself. It shows the purchase under my orders, however there is nothing under my courses. Expired or not, it should be there so that I can hit the renew button.

Ninja

getuslocal
Hi
The student has not login password to see the issue. On backend i found user already has new subscription http://prntscr.com/qez0jd
Can you check?

getuslocal

Ninja Yes I had to manually create a new subscription in order to make it work, I was on a deadline. This issue still exists.

I also, provided instruction on how to get to the users account. Under Users, search by the name I gave above and then click on the blue circle. It will automatically log you in as the student.

Ninja

getuslocal
Hi
I am not able to replicate this issue.
When user is not expired he will see the option to renew. Once it expired he has to buy it again.