AdAgencyPro 6.1.2 update - blank pages

brilfac

Hello,
We have updated our Ad Agency Pro version 6.1.1 to version 6.1.2.

Now, any page where we display an ad zone is appearing as completely blank (white, not a 404 page).
On exception is that on one page we have an ad module inside an article, and with the zone enabled, the page is our 404 page, but when the ad zone is unpublished, the article page displays, without the ad zone.

Because our site is under development on a private server, I cannot provide a link or login.

Please advise on what might be causing the pages to stop displaying after this latest update.

Thank you in advance for your assistance.

Ninja

brilfac
Hi
Kindly open Joomla Global configurations and set the Error report to maximum.
Now open the Page again which is blank and check it there is any error.
Share the error details.

brilfac

Hello,
Per your request, here are the errors (site URL hidden for security):

56
Twig\Error\RuntimeError
/var/www/html/www.example.com/media/gantry5/engines/nucleus/particles/position.html.twig4
55
UnexpectedValueException
/var/www/html/www.example.com/components/com_adagency/helpers/stats_count.php712
54
Phar __construct
/var/www/html/www.example.com/components/com_adagency/helpers/stats_count.php712
53
loadChannelById
/var/www/html/www.example.com/modules/mod_ijoomla_adagency_zone/helper.php416
52
modAdAgencyZoneHelper getParams
/var/www/html/www.example.com/modules/mod_ijoomla_adagency_zone/mod_ijoomla_adagency_zone.php26
51
include
/var/www/html/www.example.com/libraries/src/Helper/ModuleHelper.php200

Ninja

brilfac
Hi
I need your site details to check it, can you submit a temp super user login and FTP details for staff in edit fields
Later you can remove or change them.

brilfac

As I mentioned initially, because our site is under development on a private server, I cannot provide a link or login.

Please give me details for what to check, and I will ask our programmer to look again.

In the mean time, please take a look at the error information that I provided to see where AdAgencyPro is getting the Unexpected Value Exception and let me know if you can fix this - or suggest how we can fix it.

Your help is appreciated.

alindinca

Hi,

Can you please check if you have latest Geo Location files installed? You can check from "Geo-targeting - Settings" page from AdAgency.

Kind Regards,
Alin

brilfac

alindinca
I think the Geo Location files are installed. Please see my previous note.

brilfac

Hello Alin,

Thanks for your reply. We are not using Geo-Targeting.

Per your instructions, I checked in the AdAgency panel, and under Geo-targeting > Settings, the page is blank (no settings shown, nothing to apply).

Also, under Geo-targeting > Channels, there are 4 locations (United States, California, San Diego/Los Angeles, and Beverly Hills) that appear to have been "created by backend" (they are dated for 2010, and we started using AdAgencyPro in 2018). We would not want to geo-target these locations, so they are all unpublished.

When I downloaded the recent update, I uploaded it to the site per the instructions.

We do not want to use Geo-Targeting with the ads. We want everyone on the site to see all ads, regardless of their location.

Is Geo-Targeting required to be enabled, even if we are not using it?

Your help is appreciated. :-)

Ninja

brilfac
Hi
Its bit hard to assume the problem, might be something local server issues, can you temp. put the site online and submit the staging site details, on which we are able to track it as with error report there are other errors too.