Hi.
What do you mean? You can not connect via ftp to our site? I checked, all accesses are given correctly. Please explain what I need to do in steps so that you help us with our problem.
Best regards
lesha73 I meant this popup when trying to access backend of your site: https://prnt.sc/oxjdf6
I checked that the specified login details are correct and work, for this popup the data is the same as for entering the admin panel (see scrinshot)
lesha73
It's weird as it doesn't work at my end. Is there any restriction with IP in my place? Here are mine: 113.190.254.239 / 118.70.176.221
hi
oops, I had a restriction on my websites, I understand correctly, are you from Vietnam? I added Vietnam to the safe zone for the site.
lesha73 Yes, I'm based in Vietnam but I still can't access your site. Could you temporarily disable that htaccess ?
htaccess are disabled, nothing else should stop you from entering
and also, for some reason, I had to enter the data for entering the pop-up window 2 times, it throws out me the first time, and the second time I joins normally
lesha73 Hi,
The second login works. Let me check and will get back to you.
saguaros It looks like you're using old version of JA Filter Plugin - K2 plugin. I'm not sure if you already customized this plugin or not so plz take a backup of your site first and update latest version for this plugin.
on the site JA and on my site the version is the same
lesha73 Hi. You are comparing JA Megafilter K2 and JA K2 Filter plugins. Those are 2 different extensions. Please simply download latest version of JA K2 Filter and install it over the one You have now.
teitbite I downloaded the latest version of JA K2 Filter plugins, and installed it on the site, but my site stopped loading, and I deleted it
lesha73 I can't login to backend of your site again, could you help to check again?
I haven’t changed anything, so try again
lesha73 It seems that your current site is cloned from another site, the cron job URL in JA Megafilter is from other domain so there is no update there. We just create a new cron URL > save the filter again and it's updating now.
Kindly check.
oh it's fine, it worked
thanks for the help
