Breach of contract - JoomlArt
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Viewing 15 posts - 1 through 15 (of 40 total)
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  • fbnraider Friend
    #176540

    I have been a member for two years now. The first year and a half I probably didn’t even post 5 questions. When I started to ask questions at first the responses were timely and helpful.

    Then it started taking days to weeks to get responses, with responses like “we do the best we can” or no response.

    I sent messages to Hung Dinh for assistance with no response.

    The product is sold with support, but with no recourse is not given.

    Either raise the price of membership so you can afford more support people or limit the amount of members so that support can be given otherwise you are not fulfilling your end of the contract.

    Arvind Chauhan Moderator
    #450729

    HI fbnraider,

    I admit that we had support issues in the past 1-2 months, however we are covering up and well on track. Please let me know if you have any pending issues which require urgent attention… i shall get them answered / fixed.

    Hiring new support staff is not a problem, but to find good one’s is really difficult.

    Regards

    Arvind

    fbnraider Friend
    #450892

    Arvind,

    Thank you for being open.
    The site http://www.essentialtransformations.com/ the pictures disappear and reappear. Pavit told me to upgrade all the modules and after doing so my site crashed. I posted the results and the module I thought was the problem, but I never heard back from him.

    The other one is http://www.westsidesewing.com. To get the footer to look the way it does I needed to modify the html to get it to work right, because I could not find where to change the CSS.

    Thank you,
    Raider

    JA Developer Moderator
    #451186

    <em>@fbnraider 316994 wrote:</em><blockquote>Arvind,

    Thank you for being open.
    The site http://www.essentialtransformations.com/ the pictures disappear and reappear. Pavit told me to upgrade all the modules and after doing so my site crashed. I posted the results and the module I thought was the problem, but I never heard back from him.

    The other one is http://www.westsidesewing.com. To get the footer to look the way it does I needed to modify the html to get it to work right, because I could not find where to change the CSS.

    Thank you,
    Raider</blockquote>

    Hi fbnraider,

    Can you PM me your site access (admin access? ) so we can look further into this?

    Regards,
    Linh

    fbnraider Friend
    #452669

    Hello? Any updates?

    JA Developer Moderator
    #452683

    Hi fbnraider,

    It would be great if you can PM me your admin access as I haven’t received any :)

    Regards

    fbnraider Friend
    #452761

    I did pm, but I sent it to Arvid. Should I send it to JA Developer or Linh?


    1. joomlart
    Arvind Chauhan Moderator
    #452763

    Yes, you should have sent to JA Developer, as it was asked by her.

    I got your membership extended as discussed in PM chat with you and i asked JA Developer to take over the thread to solve your problem on an urgent basis and she has been waiting to hear from you, i checked this thread few times but i saw that you have not replied to the request to share the logins.

    Send it to her too and i shall ask the developer to check your issue the first thing monday morning. We are off on the weekend.

    Regards

    Arvind

    fbnraider Friend
    #452768

    I just sent it to you because when I click on the Is her username to send an a PM to it just comes up as JA Developer and there are several usernames with Linh in them, so I did not know which one to pick. Is it just Linh?
    Thank you

    JA Developer Moderator
    #452818

    Hi fbnraider,

    You just send a PM to this account, I’ll check it out for you.

    Regards.

    Ninja Lead Moderator
    #452933

    <em>@fbnraider 316994 wrote:</em><blockquote>Arvind,

    Thank you for being open.
    The site http://www.essentialtransformations.com/ the pictures disappear and reappear. Pavit told me to upgrade all the modules and after doing so my site crashed. I posted the results and the module I thought was the problem, but I never heard back from him.

    The other one is http://www.westsidesewing.com. To get the footer to look the way it does I needed to modify the html to get it to work right, because I could not find where to change the CSS.

    Thank you,
    Raider</blockquote>

    Hi fbnraider,

    I checked your site, currently footer on your site is disabled if you want to change or customize footer page

    http://www.essentialtransformations.com

    <blockquote>/templates/ja_methys/css/template.css</blockquote>

    If you want to customize and override footer page

    copy
    <blockquote>plugins/system/jat3/jat3/base-themes/default/html/mod_footer/default.php</blockquote>

    paste

    <blockquote>templates/ja_methys/html/mod_footer/default.php</blockquote>

    and update it.

    T3 framework plugin should not be edited, as it makes the updates difficult, template using t3 framework supports overrides with copying similar files from the plugin to the template folder.
    Regards

    fbnraider Friend
    #453131

    Thank you for checking, but it is http://www.westsidesewing.com that I am having problems with the footer. wwww.essential transformations.com is having problems with the slideshow. When I try to update components it crashes,meaning the site will not come up.

    Thank you,
    Raider

    Ninja Lead Moderator
    #453189

    Hi Raider,

    Would you mind share with us some screenshots of the errors and your expectation on your site:

    http://www.westsidesewing.com -> footer
    and
    http://www.essentialtransformations.com/ ->slideshow

    Upon the screenshots, I shall provide a solution back to you ;).

    Regards

    fbnraider Friend
    #453275

    For EssentialTransformations.com
    If you go to the site after the second picture the slideshow goes blank.

    For http://www.westsidesewing.com
    I have it looking the way I want it, but by adding HTML code to the article, I would like to be able to do it by modifying the CSS.
    Here is a link to the thread that explains the problem in more detail.
    http://beta.cmspioneer.com/joomlart/forums/topic/nex-want-to-add-foot-center/


    1. JArt-EssentialTransformations
    fbnraider Friend
    #453742

    Did you need more information?

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This topic contains 40 replies, has 4 voices, and was last updated by  JA Developer 3 years, 9 months ago.

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