Expiration of my subscription was April 17
Renewal of subscription April 13 - at this time the coupon should have worked, but did not.
In other words ... your reply doesn't add up to the facts (dates) ...
Your coupon below worked today - thus I extended my subscription for another year, using the new coupon. Thanks.
You replied to me:
Hi Andreas,
Apologies for the late reply, and thank you for your message.
Regarding the coupon, it is valid only if used before the subscription expires. If the plan has already expired at the time of renewal, the coupon will unfortunately no longer apply — I understand how this can be confusing, and I’m sorry for the inconvenience caused.
To make up for this, we’d like to offer you a special 30% discount for your renewal.
You can use the coupon code: SPRING30
Please note that this is a limited-time offer, so we recommend renewing soon to take advantage of it.
If you have any questions or need any assistance with the renewal, feel free to let me know — I’m happy to help.
Best regards,
JoomlArt Custom Service Team
On Mon, Apr 13, 2026 at 6:48 PM Andreas ... wrote:
Unfortunately the coupon did not work, even though used before the expiration of the subscription. 😳 I suppose it is not applicable for this particular product. However - why promise such a coupon …