Issue with User Redirection After Login

rmesceo

I am unsure when this issue began, but after users log in to the website, they are not being redirected to the Membership Pro user profile page. Instead, they are always redirected to the Joomla profile page. However, logging out allows redirection to other web pages. Please assist us in checking where the problem might be.

Regards,
Johnny

saguaros

Hi Johnny,

I'm seeing an error when trying to access the backend of your site. Could there be any access restrictions in place?

rmesceo

saguaros
From past experience, your support staff have consistently encountered login issues with our website’s admin panel. Please try using a VPN, select a location in the United States or another European country, and attempt to log in again — this has typically resolved the problem on your side.

To clarify, we have not blocked any regions on our end, and the root cause remains unclear. We would appreciate your help to investigate why access from certain regions fails while VPN access via U.S./EU endpoints succeeds.

Regards,
Johnny

saguaros

Hi Johnny,

Yes, I did try with US and Europe via VPN but no luck

You can take a backup of your site and share me the backup file, I will check in my local environment.

rmesceo

Hi,

I have updated the login URL to point to our testing site. Please try again and see if you are able to log in.

Regards

rmesceo

any update?