Block Preview Images Not Displaying in JA Builder

simonebed

Hello,
I’m experiencing a persistent issue with JA Builder: the preview images for blocks are not displaying, as shown in the attached screenshot. This makes it very difficult to work efficiently when building the website.
I have already reported this issue previously, but unfortunately, my request was not addressed and the problem still remains.
I kindly ask you to look into this and fix the preview loading issue as soon as possible, or provide an alternative solution if available.

Looking forward to your prompt response.
Thank you for your support.

saguaros

simonebed Hi

Maybe cache from your browser? it looks fine at my end:

simonebed

Thanks for the reply. It's not my cache. Clients using the template also have this problem.

saguaros

You can share the login details of the website you're experiencing this issue, I will take a look.

simonebed

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simonebed

The block thumbnails in JA Builder no longer load because they still point to:
http://static.themepro.com/images/default/thumbnails/...
That domain is currently unreachable (HTTP and HTTPS).
I checked both ja-builder-pkg_2.0.1 and ja-builder-component_2.0.2: there are no local image assets or updated CDN references inside the JS files (loader.min.js, main.js, etc.).

Could you please confirm if there’s a new CDN path (maybe static.joomlart.com) or a patch that fixes this?
I’d also like to apply the same patch to several other websites affected by the same problem.

simonebed

Do you have any news about the ticket?

simonebed

Help... do you have any answers?

simonebed

Help... do you have any answers?

saguaros

Hello

I’m still checking with my team regarding this issue — thank you for your patience.

saguaros

It seems to be okay now, could you take a look?

simonebed

Thanks a lot, everything seems to be working now. 😃 THANKS

saguaros

You're welcome 😉