Wrong template used by Guru

sgravelle

I recently added a new template used for a certain group of users. Template is assigned to certain menu items.
However, since then certain tabs on the Student dashboard are not showing up properly: some are opening up using the proper default template, but other tabs open up using the new template, even when the registered used doesn't belong to the group assigned to that template. Below are the links to 2 screenshots showing what I mean.
Is this a Guru issue, or something else?
Regards,
Serge

https://prnt.sc/EGUUv2tuj0EW
https://prnt.sc/B2yJiUBLe2rt

saguaros

Hi Serge,

It due to the template style you assigned to each menu item only.

For example, with My Orders tab page, it has menu item ID of 404. When I check this menu item settings, it was inheriting default template - Cassiopeia.

I just change it to the template style as other pages like My Quizzes and you can see it now.

Kindly check.

sgravelle

I see what you did, but it doesn't look like it resolved the issue I have.
I always want the default (Cassiopeia) template to come up, except for members of the FosterFarm Usergroup for which I created a different template (based on Cassiopeia), assigned through Joomla admin.
At the present time, all students (whether or not in the FosterFarm group) see the FosterFarm template the moment they click a tab in the student dashboard.
Visually, it looks like this:

Student in a regular user group (other than FosterFarm) logs in and goes to his dashboard: https://prnt.sc/o_AZwhcj3_jm (as it should be)
Student clicks on any tab, and then the template changes to become the FF template: https://prnt.sc/fPis3IgK6KR1 (as it should not be - I changed the menus to use Default Cassiopeia but here the FosterFarm template is still showing up).

What to do?
Regards,
Serge

saguaros

sgravelle Student clicks on any tab, and then the template changes to become the FF template: https://prnt.sc/fPis3IgK6KR1 (as it should not be - I changed the menus to use Default Cassiopeia but here the FosterFarm template is still showing up).

Could you share a sample account that I can replicate this?

sgravelle

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saguaros

Yes, Serge, I can't log into backend of your site with provided account, kindly check again.

sgravelle

Sorry! It should work now.
Regards,
Serge

saguaros

Still no luck, could you check again?

sgravelle

That's strange! I just tried that access and it seems to be working fine.
The password was changed a couple of days ago when I did a reset, so maybe the old pwd is still in your cache?

Please try again and let me know.
Regards,
Serge

saguaros

You're right, I set to remember to the old account.

But when I check My Account and My Orders tabs, both are showing the same template now:

sgravelle

Tks Saguaros!

The issue is that I don't know why that template is showing up. It is set to be only for the Joomla Group associated with Foster Farms. Every one else, which is 99.9999% of the users, should be seeing the default Cassopeia template.

Regards,
Serge

saguaros

I checked the template style assigned to these pages and realized that they are assigned to cassiopeia_cassiopeia_for_foster_farms - Default

I set to Cassiopeia - Default template style now.

Kindly check.

sgravelle

Tks Saguaros - I much appreciate your efforts.

However, maybe I didn't explain properly what the issue is. I'm writing the following text below for future reference, but for now I just reset the menu items for the pages that do not involve GuruPro so that the correct default template comes up for the great majority of the users.
No action from you is requested at this time. I will let you know when I'm ready to have you looking into it again.

Regards,

==========================
For future reference:
The template for the user group Foster Farms is to be cassiopeia_cassiopeia_for_foster_farms - Default
BUT, everyone one else, which is 99.999% of the users, are to be using the Cassiopeia - Default template.

Here's what happens presently:

USERS BELONGING TO USERGROUP FOSTER FARMS
When users of this group login, they get this page: https://prnt.sc/fPis3IgK6KR1 which is correct, and the menus are working ok.
USERS BELONGING TO ANY OTHER USERGROUP
When users of any other group login, they get to this page: https://prnt.sc/o_AZwhcj3_jmHowever - at first sight all is ok.
HOWEVER, as soon as the user clicks on any of the dashboard menu items, the template is automatically switched to https://prnt.sc/fPis3IgK6KR1 (cassiopeia_cassiopeia_for_foster_farms).

saguaros

sgravelle Let me know if you need any further help then 🙂

sgravelle

Tks Saguaros.
Serge