JA Stark Menu Not Working on IPad

metal-geek

When I bring up the site on an iPad, it looks great however the menu's don't work. The selecting a main menu item brings up the next level but none of the menu items can be selected. After that, the main menu stops working until I refresh the page. Also if the menu has 2 levels the second level items are squashed together.

Thanks.

saguaros

metal-geek Hi

Could you share the FTP account of your site?

metal-geek

Hi saguaros,

I've add the ftp creds. Curious why you require it though.

saguaros

metal-geek I will check with my team and if there is update, we will add it directly for your site.

phill104

I am using an iPad Pro 12inch M1 to view your site and all menus are working fine for me. It looks really good.

It also works on my iPhone 14 as expected.

Is there a particular menu you are struggling to click on? What iPad and iOS version? I am struggling to replicate your problem

It may be the team have already fixed this for you.

metal-geek

Sorry it took a while to get some images.
First, on an iPad Pro running 12.9" running iOS 15.4.1, in landscape mode the menu looks great. In portrait mode the home page has a white bar at the top that obscures the white text of the first several menu items. This also happens on an iPad Mini (6 gen) in landscape mode running iOS 16.1. See screenshot iPad_Pro_Portrait_White_Header.jpg

Second, on both the iPad Pro and iPad Mini, the menus are sticky in that touching one item opens it then touching more items leaves everything open. Going back and touching items closes them again. Also in menus that have second levels, the menu items get compressed and not all are visible. See screenshot iPad_Sticky_menu_Compressed_2.jpg

On an iPhone 7 running iOS 15.7.3, everything looks great although its the mobile view (as expected and configured) not the large screen view.

Thanks

vanhs010

Hi, metal-geek
I will check your issue and follow up to you soon.

Regards,

metal-geek

vanhs010 I was wondering if you had a chance to check into this?

Nic

metal-geek Hi
Our team is checking. We will let you know once there's news.
Thank you for your patience.