Hi @joomlart
Let close this unforsaken ticket and part ways. I like to walk away with assumption that you did your best. Sadly, this ticket has been festering since March.
Assuming it's on our server-end, when we have JA Builder installed and working "perfectly" on several sites would be quite questioning.. Although, not impossible theory, it's more of this entire process that is to be questioned.
On top of our subscription which is ending, we would have expected Joomlart to be a bit more sympathetic to the situation and resolving such before having come to this stage of our business relationship.
Since support is quite overwhelmed; it's probably best to not continue using Joomlart. Nor recommending what was once my personal go-to for all of my Joomla sites since 2010.
I truly hope that one day you can bring back the great support once provided prior to taking on iJoomla and the rest of the companies...
All the Best