Geo Targeting does not work - Province / City / Longitude-Latitude

mdourou

I do have a subscription, but your site has a login authentication issue, and so I cannot create this ticket under the premium support forum.

Geo Targeting only works with Continent and Country, but NOT Province, or City or Longitude/Latitude.

The Ad Agency Geo Module shows this info: http://prntscr.com/jm7lq1 Not sure why the city and province don't display.

I can also replicate the issue https://member.joomlart.com/forums/d/1899-geo-targeting-doesn-t-work-for-me as well.

Please help me as this is the only reason I bought the new version of Ad Agency thinking you have this figured out.

Ninja

mdourou Hi
You need to download the location from Here and install them as suggested here without this it will not show the list.
If there is still any issue, kindly edit fields in first post and submit the site super user details and FTP account details for staff.

Tickets support is limited to developer and premium support membership .

Regards

mdourou

Ninja Hi,
Adding location data fixed most issues, but there is still a big issue left:
If a user is on WiFi then his city is displayed correctly, but if the user is on the phone network (ex. LTE) then the city will display based on the phone network the user is on.

Examples:
- If user is with Freedom phone, it will always display as Toronto (see here: http://prntscr.com/jmte6o ) cause the HQ of Freedom is in Toronto, even though the user lives in Ottawa. If same user/device connects to WiFi then it will display Ottawa as expected (see here: http://prntscr.com/jmtdhu ).
- If user is with Videotron phone, the city displayed is Montreal always even if user is in Ottawa or Toronto. If same user/device connects to WiFi then it will display Ottawa as expected.

How do we fix this so the actual physical location of the user is what gets seen, and not where the network is based from?

Thanks.

mdourou

alindinca Yes, I'm able to see the city and region in the GEO module as Ninja has told me how to fix by downloading the location files. The info displayed however is wrong (see screenshot: http://prntscr.com/joj60x ) when I'm not connected to WiFi. It shows correctly when I'm on WiFi only (which is city=Ottawa).

Are you able to make the location be based on the physical location of the user, instead of the IP address? Like I mentioned in the ticket description, the IP location seems to pick up the main head quarter IP of the cell phone company (which in my case is in Toronto city and not Ottawa city).

Ninja

mdourou
Hi
The location of the user would be based on the IP address let me check it with Dev team tomorrow once team back, I will update you on its working.
Regards

mdourou

Thanks! I'll wait for your response. I do need to base the ads on the physical location of the users, otherwise the Geo Targeting feature is useless to me. Would your team be able to give us a fix for it?

alindinca

Hi,

I need administrator and ftp account for your site, I need to do a code debug on your site in order to find a fix for this issue.

Kind Regards,
Alin

mdourou

alindinca We have added the admin and FTP account on the ticket.

Let us know if there is anything else you need.

Thanks!

alindinca

Hi,

I can log in admin and I can access your FTP but when I want to add some changes in GEO module, I can not see the changes in front-end, even if I comment all the module.
Please let me know the cache is enabled in your site, with this admin account I can not see the cache and I can not delete the cache, I need a Super User account.

Kind Regards,
Alin

mdourou

Hi Alin,

After making changes into code to see effect in front end, you will have run this url every time. https://dev2.muslimlink.ca/flush_cache.php

Let me know if you need anything else.

Thanks

alindinca

Hi,

I just made a test and now I can see my Region and City name in that module. Please let me know if this issue persist for you.

Kind Regards,
Alin

alindinca

Hi,
We just display data based on the free database from MaxMind - we are not able to modify the database files we have from there. We just query that file and display the query response.
I hope you understand this. Thank you!

mdourou

alindinca Since we already request location access from the user to display other things on the website, can you point us to where you query that file in the code? We'd like to customize it to use our location access instead to display the geo targeted ads.

alindinca

Hmmm, let me see if this can be achieved, I will come back to you with my response after I will have a look over code.

mdourou

alindinca Greatly appreciate your help. There has to be a way 🙂

alindinca

Hi,
Well, I was looking on code and it is very complicated to make any modifications in the way that geo module is creating all the code. In fact is not only a place but looks like there are more files in both component and module. I tried to do myself a modification there but I stopped after few hours, there are too many relations and I am not sure where they are all.
I don;t want to say that is impossible, if you have a programmer and a good amount of hours for debug then maybe he can do something.
Thank you.

mdourou

alindinca Thanks for spending the time on it. Sure we can work on it. We don't have a choice as it's an important requirement for us to have a True GEO Targeting. Would you help and guide us on which files you think we'll need to change, and maybe which parts?

mdourou

alindinca any updates on this? It would be very helpful if you give us an idea of which files we should be changing. This is a blocker for us, as we purchased the new Ad Agnecy mainly for this feature.

Ninja

mdourou
Hi
its not a single or two files that need changes, it needs change in core file and needs the debugging to find the possibility, Let me check the files and with team and i will share more information on it.

Regards