Great looking templates from joomlart but, if something should go wrong with the template or extension you are pretty much on your own. I saw JA_NEX and immediately fell in love, bought a membership and proceeded to install the quick start on my server. Everything went good. I got all of the updates and began writing the content for the site, that was when my partner told me that the Featured module does not rotate news articles anymore, upon further inspection the menu too was not working anymore. I couldn't seem to figure it out so I did what any other desperate person would I contacted support by their Ticket System.
07 May 2012 06:39 AM < Time my ticket was submitted.
07 May 2012 05:29 PM < Time I got my first response, however it was only a response to escalate my ticket. Without saying any names a staff member told me that my website was "offline" and for me to pm him once it was online even though I gave them the super username and password. I can't have my website publicly visible yet which is why I turned it off in the Global Configuration all they had to do is use the username and password that I supplied upon creating my ticket. Why they chose not to use it to solve my problem then is quite disappointing.
08 May 2012 09:12 AM < I reinstalled quickstart and did all of the updates again to rule out any error on my part.
BOTTOMLINE: I will not use JoomlART again in the future, nor would I recommend them to anyone who needs support. Their support is terrible! I started out on the Urgent priority and 10 hours in I changed it to Critical but it does not matter they won't help no matter what you do. BUYER BEWARE!