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  1. #1
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    Breach of contract

    I have been a member for two years now. The first year and a half I probably didn't even post 5 questions. When I started to ask questions at first the responses were timely and helpful.

    Then it started taking days to weeks to get responses, with responses like "we do the best we can" or no response.

    I sent messages to Hung Dinh for assistance with no response.

    The product is sold with support, but with no recourse is not given.

    Either raise the price of membership so you can afford more support people or limit the amount of members so that support can be given otherwise you are not fulfilling your end of the contract.

  2. #2
    Global Moderator drarvindc's Avatar
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    HI fbnraider,

    I admit that we had support issues in the past 1-2 months, however we are covering up and well on track. Please let me know if you have any pending issues which require urgent attention... i shall get them answered / fixed.

    Hiring new support staff is not a problem, but to find good one's is really difficult.

    Regards


    Arvind

  3. The Following User Says Thank You to drarvindc For This Useful Post:

    TomC (05-01-2012)

  4. #3
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    Arvind,

    Thank you for being open.
    The site http://www.essentialtransformations.com/ the pictures disappear and reappear. Pavit told me to upgrade all the modules and after doing so my site crashed. I posted the results and the module I thought was the problem, but I never heard back from him.

    The other one is www.westsidesewing.com. To get the footer to look the way it does I needed to modify the html to get it to work right, because I could not find where to change the CSS.

    Thank you,
    Raider

  5. #4
    JoomlArt Support Member JA Developer's Avatar
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    Quote Originally Posted by fbnraider View Post
    Arvind,

    Thank you for being open.
    The site http://www.essentialtransformations.com/ the pictures disappear and reappear. Pavit told me to upgrade all the modules and after doing so my site crashed. I posted the results and the module I thought was the problem, but I never heard back from him.

    The other one is www.westsidesewing.com. To get the footer to look the way it does I needed to modify the html to get it to work right, because I could not find where to change the CSS.

    Thank you,
    Raider
    Hi fbnraider,

    Can you PM me your site access (admin access? ) so we can look further into this?

    Regards,
    Linh
    Please click "thank you" button when get right answer from others.
    If your problem has been solved find the best answer and click (Mark Best Answer)



  6. #5
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    Hello? Any updates?

  7. #6
    JoomlArt Support Member JA Developer's Avatar
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    Hi fbnraider,

    It would be great if you can PM me your admin access as I haven't received any

    Regards
    Please click "thank you" button when get right answer from others.
    If your problem has been solved find the best answer and click (Mark Best Answer)



  8. #7
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    I did pm, but I sent it to Arvid. Should I send it to JA Developer or Linh?

    joomlart.jpg

  9. #8
    Global Moderator drarvindc's Avatar
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    Yes, you should have sent to JA Developer, as it was asked by her.

    I got your membership extended as discussed in PM chat with you and i asked JA Developer to take over the thread to solve your problem on an urgent basis and she has been waiting to hear from you, i checked this thread few times but i saw that you have not replied to the request to share the logins.

    Send it to her too and i shall ask the developer to check your issue the first thing monday morning. We are off on the weekend.


    Regards


    Arvind

  10. #9
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    I just sent it to you because when I click on the Is her username to send an a PM to it just comes up as JA Developer and there are several usernames with Linh in them, so I did not know which one to pick. Is it just Linh?
    Thank you

  11. #10
    JoomlArt Support Member JA Developer's Avatar
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    Hi fbnraider,

    You just send a PM to this account, I'll check it out for you.

    Regards.
    Please click "thank you" button when get right answer from others.
    If your problem has been solved find the best answer and click (Mark Best Answer)



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