I have been a JA member for several years now, and - while not EVERY issue or problem that we experience as we work with Joomla and JA templates can always be fixed and/or addressed as quickly as we frequently want - I just have to say that, on the whole, both the JA Team and Member Community support is FANTASTIC (in my opinion).
There are many here who are eager to help others - be it with a fix, suggestion, reference, etc.
With a little patience and mutual respect/consideration, one usually is able to find the solutions (or leads to solutions) one needs here.
KEEP UP THE GREAT WORK !!