Special thanks to Trungch for outstanding forum support

[teetide]

I have complained loudly in the past about the poor support on this forum. Accordingly, it's only fair that I am equally vocal when outstanding support is provided.

In the last couple of days, Tchung has stepped up his game and provided me with great forum support and answered virtually all of my questions. With a few quick pointers he has saved me many, many hours of frustration.

Thank you Trungch for the outstanding forum support you have recently provided! Keep up the good work!

TeeTide

[MiCCAS]

Well done Trungch, and thank you TeeTide for mentioning such feedback.

As I have said previously, JoomlArt are working on providing better support, with numerous changes to the way we work. I also mentioned you wouldn't see this at first, but as you can surely tell it's starting to be shown that these changes are benefiting our customers.

Of course, this can never be done without the support of staff like Trungch.. so well done!

[cgc0202]

I have complained loudly in the past about the poor support on this forum. Accordingly, it's only fair that I am equally vocal when outstanding support is provided.

In the last couple of days, Tchung has stepped up his game and provided me with great forum support and answered virtually all of my questions. With a few quick pointers he has saved me many, many hours of frustration.

Thank you Trungch for the outstanding forum support you have recently provided! Keep up the good work!

TeeTide

Is the lesson here then to complain and shout loudly?:) I see that some who were very vocal with their complaints do get the attention and get faster response. It is anecdotal observation though.

But, yeah. As a policy, I make the effort to thank people who helped me. It is the decent thing to do.

Cornelio

[MiCCAS]

Is the lesson here then to complain and shout loudly?:) I see that some who were very vocal with their complaints do get the attention and get faster response. It is anecdotal observation though.

But, yeah. As a policy, I make the effort to thank people who helped me. It is the decent thing to do.

Cornelio
Personally I don't think that's the case, I feel more enticed to help someone who is straightforward and fair.

[ErikThorsen]

Yes, let's clean up the unanswered questions from the customers.

Suggestion to Joomlart ( and staff ) :

HAVE A CLEAN UP DAY! Spend 1 full day, entirely dedicated to supporting the people in here. All and everyone helps out on the same day to clean. This goes for all designer, staff, support people, forum visitors and so on. Everyone visiting the site on this day is then encouraged to search for unanswered posts and reply to them. That way we can create sort of a ""magical" happening to all those unanswered questions and possibly also get more people involved in support??
To make it even better, give out a prize for the 5 people who gives the best support this particular day. Then you are sure to get some decent help around here, I am sure.

Just my 5 cents on how to make the world ( our world ) a better place!

[teetide]

Is the lesson here then to complain and shout loudly?:) I see that some who were very vocal with their complaints do get the attention and get faster response. It is anecdotal observation though.

But, yeah. As a policy, I make the effort to thank people who helped me. It is the decent thing to do.

Cornelio

Not the case at all. I haven't had a lick of support on these forums since I started this thread.

It was nice while it lasted.

[MiCCAS]

Not the case at all. I haven't had a lick of support on these forums since I started this thread.

It was nice while it lasted.
E-mail me your thread

[teetide]

We can start with these:

http://www.joomlart.com/forums/showthread.php?t=9503

http://www.joomlart.com/forums/showthread.php?t=9636

[MiCCAS]

We can start with these:

http://www.joomlart.com/forums/showthread.php?t=9503

http://www.joomlart.com/forums/showthread.php?t=9636
Can you e-mail me a zip up of your template directory, and a screenshot would be great.

I'll do a fresh install of the quickstart later today and see what's causing it

[teetide]

As posted in the linked thread, I've gone back to J1.0 because the J1.5 version wouldn't work. Thus, there's no screenshot to email. I also deleted the 1.5 template file, again, because it wouldn't work.

The zip file was the one that came from the tempalte download link.

Thanks.

[MiCCAS]

I'll take a look mate, if you would like send me an email and I'll email you back directly when I have a resolution.

[teetide]

Thank you MICCAS. I'll drop you a line.

[MiCCAS]

Thank you MICCAS. I'll drop you a line.
Thanks, just in case you've sent it I haven't received it yet...

[teetide]

I went through all the captcha stuff and sent it last night.

Just hit me at TeeTide@aol.com when you get ready.

Thanks.

[MiCCAS]

I went through all the captcha stuff and sent it last night.

Just hit me at TeeTide@aol.com when you get ready.

Thanks.
Just sent you an email.