Technical support?

[HeraNoir]

I submitted a trouble ticket almost 6 hours ago....my site is down.....where is the technical support I am supposed to be getting with my membership? Please respond to my trouble ticket as I am losing traffic as we speak.

[Hung Dinh]

what is your problem, can I help?

[HeraNoir]

My site is www.houstonvehicles.com

It loads perfectly in firefox, but hangs in IE. I am using the JA Pluto template. Any help you can give me would be so greatly appreciated. If you would like me to send you the template index.php..I will be more than happy to.

[nathanbohn]

the top logo, with the fire, does not display, try taking that out of the header and see if that bumps the content back up

[Hung Dinh]

I thinh removing the flash at the top right can solve the problem. When I load your page with IE, it ask me to install the flash player and flash activeX control. Except for that, things are ok.

[HeraNoir]

Yes, the flash is a problem due to Microsoft losing some lawsuit...but that is fixed now. My problem is that in IE there is a HUGE gap between the tabs section at the top of the main content section and where my content begins. Does not work like that in Firefox..everything is nice and lined up...no gaps. But HUGE gap in IE.

BTW if anybody else is having problems with flash in their templates and the having to click here to activate like I have...use the flashmod...works like a charm.

[nathanbohn]

I think its the flash causing the big hole, have you tried your site without the flash object?

[HeraNoir]

Yes I have and I get the same results.

[nathanbohn]

This is what IE Sees
<!-- END: HEADER SPOTLIGHT -->

<div id="content">
<table class="blog" cellpadding="0" cellspacing="0"><tr><td valign="top"><div> <script language="javascript" type="text/javascript" src="http://www.houstonvehicles.com/includes/js/overlib_mini.js"></script>
<script language="javascript" type="text/javascript" src="http://www.houstonvehicles.com/includes/js/overlib_hideform_mini.js"></script>
<div id="overDiv" style="position:absolute; visibility:hidden; z-index:10000;"></div>
<table class="contentpaneopen">
This is what firefox sees
<!-- END: HEADER SPOTLIGHT -->

<div id="content">
<table class="blog" cellpadding="0" cellspacing="0"><tbody><tr><td valign="top"><div> <script language="javascript" type="text/javascript" src="http://www.houstonvehicles.com/includes/js/overlib_mini.js"></script>
<script language="javascript" type="text/javascript" src="http://www.houstonvehicles.com/includes/js/overlib_hideform_mini.js"></script><script type="text/javascript">
<!--
function olMouseMove(e) {
var e = (e) ? e : event;
if (e.pageX) {
o3_x = e.pageX;
o3_y = e.pageY;
} else {
if (e.clientX) {
o3_x = eval("e.clientX+o3_frame." + docRoot + ".scrollLeft");
o3_y = eval("e.clientY+o3_frame." + docRoot + ".scrollTop");
}
}
if (o3_allowmove == 1) {runHook("placeLayer",FREPLACE);if(olHideForm)hideSelectBox(); }
if (hoveringSwitch && !olNs4 && runHook("cursorOff", FREPLACE)) {
(olHideDelay ? hideDelay(olHideDelay) : cClick());
hoveringSwitch = !hoveringSwitch;
}
}
//-->
</script>

[HeraNoir]

Ok, so what does that mean to me? I understand there is a difference between IE and Firefox. My problem is it is not working properly in IE and I need to know how to fix it and make it work properly. When I purchased this template, it was supposed to had been tested in IE and was supposed to be functional. I have not changed any of the code. Please, any help you can give me will be greatly appreciated.

[HeraNoir]

Ok, it has been 8 days since I submitted my trouble ticket and I still have no resolution to the problem. Who do I talk to about a refund for this so called membership?

[nathanbohn]

the ie browser is looking for another script and is adding the space for it, while the FF browser collapses the space. Did you edit the template codes much?